• Resolved tcolling

    (@tcolling)


    I have pasted the required diagnostic info into the end of this support request message.

    The plugin displays three legitimate locations and three “ghost” locations. See the screen shot at https://eldersell.com/wp-content/uploads/2019/05/ghost-locations-problem-screen-shot.jpg

    This may have happened because I originally added locations to the plugin settings using my old, non-agency GMB dashboard account but then later added them using my new GMB agency dashboard.

    The problem is, I can’t figure out how to delete the old, “ghost” locations. They are confusing to my writers and I would really like to get rid of them.

    De-activating and deleting the plugin, and then re-installing the plugin, does not help. It seems like deleting the plugin does not remove the database entries created by the plugin?

    How can I remove these “ghost” locations from the plugin settings?

    Thank you!

    Required diagnostic information:

    PHP Version: 7.2.17-1+ubuntu18.04.1+deb.sury.org+3
    Wordpress Version: 5.1.1
    Plugin Version: 2.14
    HTTP OR HTTPS: HTTPS
    Active Plugins:
    Gravity Forms
    Advanced Custom Fields
    WordPress Backup & Security Plugin – BlogVault
    Classic Editor
    Coming Soon Page & Maintenance Mode by SeedProd
    Cookie Notice
    Duplicate Post
    GetFiveStars Widget
    Google Language Translator
    The Hack Repair Guy’s Plugin Archiver
    Image Widget
    MainWP Child
    MetaSlider
    Newsletter – Archive
    Newsletter – Addons Manager
    Newsletter – Reports
    Newsletter – Sendgrid
    Newsletter
    Open external links in a new window
    Pixabay Images
    Post Types Order
    Quick Page/Post Redirect Plugin
    Redirection
    RSS Includes Pages
    Scheduled Post Trigger
    Scripts n Styles
    Search Everything
    Self-Hosted Google Fonts
    SendGrid
    Shortcodes Ultimate
    ShortPixel Image Optimizer
    Simple History
    Soliloquy
    Stream
    The Events Calendar Shortcode & Block
    The Events Calendar
    The Hack Repair Guy’s Admin Login Notifier
    UberMenu 3 – The Ultimate WordPress Mega Menu
    WCK – Custom Fields and Custom Post Types Creator
    Yoast SEO
    WP All Export
    WP Google My Business Auto Publish
    ImageInject
    WP Rollback
    WP Sitemap Page
    WP Sync DB
    WP Sync DB Media Files
    Location Information:
    Safe and Sound Home Care {“isGoogleUpdated”:true,”canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Pathways Home Health and Hospice {“canUpdate”:true,”canDelete”:true,”isVerified”:true,”isPublished”:true}
    Pacific Mobility Center, Inc. {“canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Pathways Home Health and Hospice {“canUpdate”:true,”canDelete”:true,”isVerified”:true,”isPublished”:true}
    Accredited Home Care – San Diego {“canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Pacific Mobility Center, Inc. of Temecula {“canUpdate”:true,”canDelete”:true,”isVerified”:true,”isPublished”:true}
    Accredited Home Care – San Fernando Valley {“canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Accredited Home Care – Orange County {“canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Pegasus Home Health Care {“canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Accredited Home Care – San Gabriel Valley {“isGoogleUpdated”:true,”canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Safe and Sound Home Care {“canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Silver Crown Homecare and Personal Care ???? {“canUpdate”:true,”canDelete”:true,”isVerified”:true,”isPublished”:true}
    Silver Crown Homecare and Personal Care ???? {“canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Pathways Home Health and Hospice {“canUpdate”:true,”canDelete”:true,”isVerified”:true,”isPublished”:true}
    Pacific Mobility Center, Inc. of Huntington Beach {“canUpdate”:true,”canDelete”:true,”isVerified”:true,”isPublished”:true}
    Above & Beyond Home Health Care and Hospice Care {“canUpdate”:true,”canDelete”:true,”isVerified”:true,”isPublished”:true}
    Silver Crown Homecare and Personal Care ???? {“canUpdate”:true,”canDelete”:true,”isVerified”:true,”isPublished”:true}
    Accredited Home Care – Los Angeles {“canUpdate”:true,”isVerified”:true,”isPublished”:true}
    Accredited Home Care – Upland {“canUpdate”:true,”canDelete”:true,”isVerified”:true,”isPublished”:true}

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @tcolling,

    In the help tab of the plugin settings there’s a question “How do I delete all the plugin settings?” You can try clicking on this, and then re-authenticating again and hopefully this should remove any ghost locations. If you have done some customisations to the plugin settings I recommend having a tab open on the plugin setting0 pages and then in a new tab clicking the delete all settings link that way you have a reference of the original settings.

    Thanks

    Thread Starter tcolling

    (@tcolling)

    Thank you very much! Your plugin is excellent and so is your support. I really appreciate your help!

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Great to hear ??

Viewing 3 replies - 1 through 3 (of 3 total)
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