Ghost carts

  • Resolved koulikoun

    (@koulikoun)


    4 years, 5 months ago

    Hello,
    Thank you for this plugin!
    I have a question regarding ghost carts. My understanding is that they are carts from customers that were not logged in when trying to place an order.
    I have recently installed the plugin and it shows several thousand ghost carts ! Roughly one ghost cart with one item is captured every minute, all from the same location, which is impossible for our small online shop.
    Is this normal ?
    THanks

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  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @koulikoun

    Thanks for reaching out. We have released a new version and it does include a new feature that is supposed to give store owners a rough view of how what is being added to your cart and what is going on in your store from this point of view.

    Ghost cart is a cart that can’t be identified since the customer has neither signed in your store nor he has entered his email / phone in your checkout form or Exit intent popup.
    Any customer who is unidentifiable and adds anything to his shopping cart instantly appears in CartBounty cart list. If during his shopping he adds his details, his ghost cart automatically is turned into recoverable cart – one that you are able to act upon.

    If you are getting all ghost carts from one location it might be related to the way your store Geo-location has been configured. since CartBounty relies upon default WooCommerce’s Geo-location data and grabs what is being fed from that. It might be that you have in your Geo-location settings made sure that the default location should be set as your region.

    Hope this makes some sense now ??

    Best,
    Nauris

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