Getting wrong USPS rates.

Hello @damogo,

Can you share some more information about your shipping configuration and product? What is your origin zip code? How much does the product weigh?

Using a 3lb product with the same dimensions (14x10x6), shipping from 90210, the cart rates match the USPS postage calculator. See the screenshot below:

Hello @jeffstieler, thank you very much for answering.

I am shipping from 67211, I was able to fix the costs by adjusting the weights of the boxes and now I am getting the right rates, but since I am trying to ship bottles (vitamins and supplements) I noticed by activating the debug mode that I am getting some odd box selections when trying to calculate shipping, for example I have a bottle which measurements are 5″x5″x6.9″ (LxWxH) and I am selecting 4 of them for testing purposes and the debug tells me that the box I should be using is a 14x10x6 (Which makes me think that the program is laying them down on the box and this is not optimal for bottles) when those products can fit perfectly in a 12x12x8 standing up (in a vertical way).

This also happened when I was trying to process an order over the phone, the debug mode showed the box 12x12x12 to calculate the shipping costs, when everything would fit on a 12x12x8. I double checked the sizes and weights on the bottles and everything seems to be ok, but the box selection so far has been really odd.

Is there any way to control that?

I was able to fix the costs by adjusting the weights of the boxes and now I am getting the right rates

Great!

I have a bottle which measurements are 5″x5″x6.9″ (LxWxH) and I am selecting 4 of them for testing purposes and the debug tells me that the box I should be using is a 14x10x6 (Which makes me think that the program is laying them down on the box and this is not optimal for bottles) when those products can fit perfectly in a 12x12x8 standing up (in a vertical way).

Your thinking is correct – the box packer has selected the 14x10x6 box, which would require laying the bottles down. We understand that’s a bad idea, but the box packer has no idea it was handed irregularly shaped fragile items. ??

The reason it chose the 14x10x6 box over the 12x12x8 is that it’s the most efficient use of space – it has the least amount of unused volume.

Since this packing result is unacceptable in your case, and we have no way to force a packing orientation, may I suggest changing the product (bottle) height to be more than 7″ – perhaps 5″x5″x7.1″. This should force the 12x12x8 box to be used, since the bottles will no longer fit laying down in the 14x10x6 box.

IMPORTANT: Please make sure to test several different packing scenarios involving this bottle product before considering this an acceptable fix!

Hi @jeffstieler,

I will do those tests, they sound like they may work, now I have a second question, I was able to modify the code to pull the total weight of my cart and display it on the car totals, but I have issues trying to find the function that pulls the box sizes like the debug mode does, is there a way I can do that without activating the debug mode? this is for quote purposes.

This is the code I used to pull the total weights:

<td class="product-weight">
   <?php
     echo '<p class="total-weight">' . __('Total Weight: ', 'woocommerce');
     echo apply_filters( 'woocommerce_cart_item_weight', WC()->cart->cart_contents_weight);
     echo get_option('woocommerce_weight_unit');
   ?>
 </td><!-- /.product-weight -->

• This reply was modified 6 years, 7 months ago by damogo.
• This reply was modified 6 years, 7 months ago by damogo.
• This reply was modified 6 years, 7 months ago by damogo.

Hello @damogo,

I think I can point you in the right direction, but please understand that we don’t provide support for code customizations.

That said, take a look at WC()->shipping->get_packages(). Here’s an example of it being used in WooCommerce core: https://github.com/woocommerce/woocommerce/blob/64bcabf0af9a05274d53ec833a4e8c9153509bc4/includes/wc-cart-functions.php#L206

Thanks for the suggestion @jeffstieler,

As most of the people writing to you with issues I am a newbie in this, this is what I got so far with no luck:

<?php
$packages = WC()->shipping->get_packages();
echo $packages[wc_connect_packages]->box_id;	
?>

I know you do not support for code customizations but I really need a hand hahaha

• This reply was modified 6 years, 7 months ago by damogo.