Getting this error on checkout “Error Processing Checkout. Please try again”

  • Resolved charanrajk

    (@charanrajk)


    1 year ago

    Hi Team,

    I’m getting the following message on some of my orders:
    “Error processing checkout. Please try again.”

    The issue is that after clicking the place order button, we received this “Error processing checkout. Please try again.” message but in the backend we received, the order was generated and money detected from customer.

    https://i.snipboard.io/CqogfY.jpg

    because this error message customer are try multiples times and we received multiple orders

    Please let’s us know how to fix this

    Website info 

    `
### wp-core ###

version: 42
site_language: en_US
user_language: en_US
timezone: -04:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/mywebsite.org/htdocs
wordpress_size: 800.09 MB (838957639 bytes)
uploads_path: /var/www/mywebsite.org/htdocs/wp-content/uploads
uploads_size: 90.08 MB (94459172 bytes)
themes_path: /var/www/mywebsite.org/htdocs/wp-content/themes
themes_size: 402.83 KB (412500 bytes)
plugins_path: /var/www/mywebsite.org/htdocs/wp-content/plugins
plugins_size: 238.28 MB (249851730 bytes)
database_size: 335.06 MB (351338496 bytes)
total_size: 1.43 GB (1535019537 bytes)

### wp-dropins (1) ###

object-cache.php: true

### wp-active-theme ###

name: Hello elementor Child (hello-elementor-child)
version: 1.0.0
author: mywebsite
author_website: (undefined)
parent_theme: Hello Elementor (hello-elementor)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, menus, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide
theme_path: /var/www/mywebsite.org/htdocs/wp-content/themes/hello-elementor-child
auto_update: Disabled

### wp-parent-theme ###

name: Hello Elementor (hello-elementor)
version: 2.9.0
author: Elementor Team
author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
theme_path: /var/www/mywebsite.org/htdocs/wp-content/themes/hello-elementor
auto_update: Disabled

### wp-mu-plugins (5) ###

GridPane Disable XMLRPC: version: 0.1.0, author: Jeff Cleverley
GridPane Mailer: version: 1.0.1, author: Chad Butler, GridPane
GridPane Nginx Cache Purger: version: 1.0.0, author: Jeff Cleverley Jebat
InfiniteWP - Client Loader: version: 1.0.1, author: Revmakx
WP CLI Login Command Server: version: 1.5, author: Evan Mattson

### wp-plugins-active (29) ###

Auto Coupons for WooCommerce: version: 2.3.8, author: RLDD, Auto-updates disabled
Call Now Button: version: 1.4.2, author: NowButtons.com, Auto-updates enabled
Customize Admin: version: 1.9.1, author: Johan van der Wijk, Auto-updates enabled
Disable Comments: version: 2.4.5, author: WPDeveloper, Auto-updates enabled
Duplicate Page: version: 4.5.3, author: mndpsingh287, Auto-updates disabled
Elementor: version: 3.17.3, author: Elementor.com, Auto-updates disabled
Elementor Pro: version: 3.17.1, author: Elementor.com, Auto-updates disabled
Happy Elementor Addons: version: 3.9.1.1, author: weDevs, Auto-updates enabled
Hide My WP Ghost: version: 7.2.00, author: WPPlugins, Auto-updates enabled
InfiniteWP - Client: version: 1.12.4, author: Revmakx, Auto-updates disabled
MainWP Child: version: 4.5.3, author: MainWP, Auto-updates disabled
Nginx Helper: version: 2.2.3, author: rtCamp, Auto-updates enabled
Payment Plugins for Stripe WooCommerce: version: 3.3.51, author: Payment Plugins, [email protected], Auto-updates disabled
Permalink Manager Lite: version: 2.4.1.6, author: Maciej Bis, Auto-updates enabled
Post SMTP: version: 2.7.3, author: Post SMTP, Auto-updates enabled
Rank Math SEO: version: 1.0.205, author: Rank Math, Auto-updates enabled
Redirection: version: 5.3.10, author: John Godley, Auto-updates disabled
Redis Object Cache: version: 2.4.4, author: Till Krüss, Auto-updates enabled
Safe SVG: version: 2.2.1, author: 10up, Auto-updates enabled
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: version: 2.7.2, author: HasThemes, Auto-updates enabled
Strong Testimonials: version: 3.1.9, author: WPChill, Auto-updates disabled
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.39, author: Sucuri Inc., Auto-updates disabled
WooCommerce: version: 8.2.2, author: Automattic, Auto-updates disabled
WooCommerce Payments: version: 6.7.1, author: Automattic, Auto-updates disabled
WooCommerce Shipping & Tax: version: 2.4.0, author: WooCommerce, Auto-updates disabled
WooCommerce Stripe Gateway: version: 7.7.0, author: WooCommerce, Auto-updates disabled
Wordfence Security: version: 7.10.7, author: Wordfence, Auto-updates enabled
WP Activity Log (Premium): version: 4.5.3, author: WP White Security, Auto-updates disabled
WPCode Lite: version: 2.1.5, author: WPCode, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1687
imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 https://www.imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 512M
upload_max_filesize: 512M
max_effective_size: 512 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 122 MB
	imagick::RESOURCETYPE_DISK: 1073741824
	imagick::RESOURCETYPE_FILE: 768
	imagick::RESOURCETYPE_MAP: 512 MB
	imagick::RESOURCETYPE_MEMORY: 256 MB
	imagick::RESOURCETYPE_THREAD: 1
	imagick::RESOURCETYPE_TIME: 1.844674407371E+19
imagemagick_file_formats: 3FR, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GROUP4, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 4.15.0-213-generic x86_64
httpd_software: nginx/1.16.1
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 5000
time_limit: 300
memory_limit: 512M
max_input_time: 60
upload_max_filesize: 512M
php_post_max_size: 512M
curl_version: 7.58.0 OpenSSL/1.1.1
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-11-10T09:19:22+00:00
utc-time: Friday, 10-Nov-23 09:19:22 UTC
server-time: 2023-11-10T05:19:19-04:00

### wp-database ###

extension: mysqli
server_version: 10.5.19-MariaDB-1:10.5.19+maria~ubu1804
client_version: mysqlnd 7.4.33
max_allowed_packet: 16777216
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/mywebsite.org/htdocs/wp-content
WP_PLUGIN_DIR: /var/www/mywebsite.org/htdocs/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: production
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

`

    Thanks

Viewing 1 replies (of 1 total)
  • hrn1995 (woo-hc)

    (@aguinaldodarla)

    Hi @charanrajk

    The error showing on your end is usually caused by a plugin conflict. I suggest performing a conflict test by switching to a default WordPress theme, and then deactivating all plugins except WooCommerce to see if the issue is gone, if yes, that means a theme or a plugin is contributing to the issue. Re-enable each to see which one causes it. You can find a more detailed explanation of how to do a conflict test here.

    Can you also please share with us any fatal error?

    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
Viewing 1 replies (of 1 total)
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