• Resolved Rodrigo MP

    (@pandebcn)


    I try to connect Site Kit plugin with my Google Account and I get a The link you followed has expired page, I’ve tried asking my hosting to relax security measures, using an incognito session, deactivating plugins and Chrome extensions and nothing works.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @pandebcn, and sharing the troubleshooting steps you already performed. Given this my indeed be hosted related, as you indicated, let’s perform some checks to find out more. To do so, please share the following:

    1. Does the same occur if you attempt Site Kit setup and view the dashboard from this disposable WordPress site? This will help indicate a possible host related issue if all works fine from here, while also ruling out local or browser related issues.?
    2. Do you have any other WordPress sites on the same hosting platform, from which you can attempt Site Kit set up from?

    Let me know if you have any questions with the above. Depending on the above, we can perform some checks with a possible hosting/CDN configuration, or maybe something with your WordPress configurations.

    Edit: I noticed you already did share your Site Health information, and from reviewing the details, I don’t see anything obvious that may be causing this issue, but do share the above and we can troubleshoot this further.

    Thread Starter Rodrigo MP

    (@pandebcn)

    Hello James:

    1.- Disposable installation works fine with my Google Account

    2.- I have another site in the same machine, and Sitekit works fine, also hosting’s support team have whitelisted the ModSecurity ID rule enabled for the domain

    I’ve already sent you the form with all the info.

    Thank you

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for the update @pandebcn. From the checks I performed on your site, I suspect this is host related. One of the reasons I suspect so, is that your site seems to have some geo blocks when I try to access it from some regions. I can also see various Litespeed related optimizations performed, which could also be contributing to the issue.

    To troubleshoot this further, rather than whitelisting any ID rule, can you temporarily deactivate ModSecurity before attempting Site Kit set up once more? If this isn’t possible, can you share what specific rules were whitelisted? Your site needs to be able to communicate with sitekit.withgoogle.com, and I can provide you with some cURL commands to see if you are able to communicate if you wish.

    In addition to performing the above check with ModSecurity temporarily deactivated, can you share a screen recording of your experience when attempting Site Kit set up? Please do so from a Chrome browser incognito window, while also having the developer tools window open displaying any console errors. You can use a service such as Loom to share a screen recording, while using the same form previously used to share this privately if preferred. Thank you. ?

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to?open a new support topic?if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

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