Getting Started Error

Hi! I have the same situation.

I contacted with them too, they asked me about the OS and browser, and still waiting for a solution.

I tested with different computers, internet connections, browsers, and os. No more replies received.

I think that is more related with their service that tries to stablish a connection but fails for any reason.

Waiting for a fix.

Hi Sergio,
Thanks for your reply! I have seen a closed thread in this support forum from 2 years ago where people had a similar issue (search get started intext:"Plugin: Creative Mail – Easier WordPress & WooCommerce Email Marketing").
It seems like WordPress 6.1 released 11/1/22 and the Creative Mail 1.6.2 released last week may have a conflict with eachother or some other plugins.
Hope to find a resolution soon!
-Brian

I was able to reach the sign up form, but EVERY submission came back with there was a problem processing

Sorry to hear this is happening. We have released a new plugin version this morning. Feel free to update to version 1.6.3 and let us know if you continue experiencing any issues.

Hi! thank you for your help.

I updated the plugin, now is opened new tab with a blank page and this message:

{“type”:”https://tools.ietf.org/html/rfc7235#section-3.1″,”title”:”Unauthorized”,”status”:401,”traceId”:”|81ceed35-4b404837444b1084.”}

The original tab is refreshed, and stay in same situation, nothing changes.

Can you check it? thank you for your efforts.

Hi @rafasshop, please send us an email to [email protected] with your site URL and the description of what is happening to better assist you with this matter.

1.6.3 update to Creative Mail resolved our issue, thank you so much for the prompt reply and update @constantcontact.

• This reply was modified 2 years, 4 months ago by brian212.

sorry, but I still having same issue I sent you by email with details, using 1.6.3 update

Hi! I still with the issue, I sent several emails, but never received any reply.

Hi Sergio,
1.6.3 fully resolved our problems. Have you tried reaching out to their support directly about your problem?

https://app.creativemail.com/kb/help/article/chat-with-our-support-team

Hope this helps!

-Brian

Hi @brian212 . I contacted by email several times, but just one our before I get a reply from them asking for credentials to check directly my website, so I expect that I will have the fix soon ??

Thank you so much for the link, so I have another way to contact them in case I don’t receive new replies.

I never used creative mail, but after checking screenshots I think that can be great solution. I can’t wait to get fixed and use it.

thanks!

I created an account, but when trying to link the account to my wordpress it says an error occured when trying to login.

@boionfire81 sorry to hear about it. Please send us an email to [email protected] with your site URL and the description of what is happening to better assist you with this matter.

Hi! anyone here can share how you fix it? The support is telling me this:

“The reason for this error is that when your WordPress site calls CreativeMail app, it is omitting a security header that we expect. This generally happens when one of the installed plugins gin (specifically a firewall or anti-virus plugin suppresses headers). Whitelisting CreativeMail URLs on these plugins solves the issue.”

But I don’t have any security plugin installed in the website, servero or cloudflare.

I am thinking if maybe can be related with nginx server.

I am asking here because the constant contact support needs at least one week by each email to reply me.

Any idea?

thanks