Getting “SSL_ERROR_BAD_CERT_DOMAIN” on website

More problems after working over several days last month to get our SSL certificate renewed.

After we thought this was fixed, a user tried go to our website and got a Security risk page (SSL_ERROR_BAD_CERT_DOMAIN). I contacted SSL Zen Support who requested I go to the admin page and set up a temp password, so I tried to log onto the wp admin page and got the same error page. Emailed SSL Zen support, including screenshots of the error page, but haven’t heard back. So I thought I’d post my issue here.

We only renewed the SSL certificate a few weeks ago, I did something wrong when loading it and ended up paying for it twice, asked for a refund. The refund wasn’t processed so I followed up four days ago, the refund was processed, and the next day, the user contacted me, unable to get onto the site (as mentioned above).

Is the next step figuring out a way to access the wp dashboard remotely?

Thanks for any help!

The page I need help with: [log in to see the link]