Getting “Sorry, You Are Not Allowed to Access..” after restoring backup

  • Resolved sedisd

    (@sedisd)


    1 year, 11 months ago

    After restoring a WPvivid backup I can no longer get into WP Admin and am getting the “Sorry, You Are Not Allowed to Access This Page” error message.

    I have check file permissions and htaccsess file, which don’t appear to be the problem.

    Any ideas? Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hello @sedisd

    Thanks for using WPvivid Backup Plugin.

    It is recommended that you check the table prefix of the target site, for example, if the table prefix is wp_, then

    1. Check and make sure it is ‘wp_user_roles’ instead of ‘otherprefix_user_roles’ in the options table.
    2. Check and make sure the prefix of ‘wp_capabilities’, ‘wp_user_level’ and other options in the ‘wp_usermeta’ table is ‘wp’. See this example screenshot.

    Normally our plugin replaces the prefix automatically in a restore process, if it was not replaced in your case, then can you send us a debug zip to contact(at)wpvivid.com to help identify the issue?

    All the best,

    Plugin Support tonyrobins

    (@tonyrobins)

    Hello,

    Since we haven’t heard from you for a while, I am going to mark the thread as resolved.

    Please feel free to start a new one if you need any further assistance.

    All the best,

Viewing 2 replies - 1 through 2 (of 2 total)
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