Pro not working after reinitiating it

  • Resolved dson

    (@deannasonni)


    7 years, 3 months ago

    Hello. I let my subscription lapse and it closed my Pro settings. I re-bought the subscription, but I see no way to activate Pro on my site. The ‘download’ link on my invoice leads me to the general account page. What do I need to do in order to use Pro again?

    I re-downloaded the file as instructed. I re-added the plugin, added in the API tokens for Pro from my confirmation email. However, I am still seeing Pro as locked.I need the Pro features to launch this site.

    In summary: bought Pro, added the plugin, entered API keys, but Pro is still locked.

    I appreciate your help.

    Thanks.

    • This topic was modified 7 years, 3 months ago by dson.

    The page I need help with: [log in to see the link]

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