getting php error after updating

  • Resolved WordProSystems

    (@wordprosystems)


    11 years, 1 month ago

    hello. this morning i attempted to do the manual update for wordpress. i backed my files up before doing anything but all i got after updating was a blank white screen. i tried putting everything back to how it was but to no avail – still got a blank white screen. i checked the error log files and this was the latest one:

    [Fri Jan 24 10:26:13 2014] [error] [client 149.169.213.0] PHP Warning: require(): SAFE MODE Restriction in effect. The script whose uid is 10015 is not allowed to access /var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-includes/load.php owned by uid 0 in /var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-settings.php on line 21
[Fri Jan 24 10:26:13 2014] [error] [client 149.169.213.0] PHP Warning: require(/var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-includes/load.php): failed to open stream: Inappropriate ioctl for device in /var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-settings.php on line 21
[Fri Jan 24 10:26:13 2014] [error] [client 149.169.213.0] PHP Fatal error: require(): Failed opening required '/var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-includes/load.php' (include_path='.:') in /var/www/vhosts/stlouiscityseniors.com/httpdocs/wp-settings.php on line 21

    can anyone please help translate this? i am not a programmer by any means and i would truly appreciate any guidance.

    thank you!!

Viewing 12 replies - 1 through 12 (of 12 total)

  • SAFE MODE Restriction in effect.

    Looks like a server issue. Try disabling safe mode on your server.

    Thread Starter WordProSystems

    (@wordprosystems)

    i’m sorry, but what does that mean?

    Try asking your hosts about it.

    Open tickets and request your hosting provider turn off safe mode of php. Safe mode help your site have more security, but now don’t need ??

    Thread Starter WordProSystems

    (@wordprosystems)

    i guess what i don’t understand is nothing else changed except i tried to update the version of WordPress. we host the servers here locally in our shop, i just don’t understand why this happened. any ideas?

    Thread Starter WordProSystems

    (@wordprosystems)

    and we did turn off the Safe Mode setting and still nothing. we use Parallels for our hosting platform (is that the correct verbage?) i am completely out of ideas, i have spent days researching and it’s even more frustrating because it seems like the people that have found solutions to similar problems are well-versed in programming language. i simply am not. i am truly grateful for all the help you all give, but maybe if someone can contact me directly to lend a hand i don’t know what else to do. this seemed like such a simple process!

    this morning i re-downloaded the latest version of WordPress and tried re-intalling it manually but nothing changed–i keep getting the same error messages in the log files.

    Find your php directory, and open your php.ini file.

    Look for:
    safe_mode = On

    Change it to:
    safe_mode = Off

    Save the changes.

    Restart your server Apache or what have you for the changes to take effect.

    Make sure you edit/change the right php.ini file. Some setups have more than one location.

    Thread Starter WordProSystems

    (@wordprosystems)

    dang. i thought we were on to something, but i’m still getting the exact same errors.

    i am fairly for certain i am in the correct php.ini file, because i went to (my domain).com/wp-admin/info.php and it said where the php.ini file was located, and sure enough, the safe mode was set to on, so i did what you suggested. i’m still getting the safe mode restriction error as well as the other two that i originally posted. ??

    It appears that your wp-includes/load.php and/or wp-settings.php may have a file ownership/permission problem.

    I am not sure what kind of setup you have but if you can re-upload the above mentioned to files as the actual user of that account that might solve your problem.

    Either change/set those files to match the account name/holder, or rename them like wp-includes/load-backup.php and wp-settings-backup.php.

    Then, login as the actual account holder and re-upload them so they will be owned by that account.

    You might also double check other files and folders to make sure they are owned by that actual account/user.

    Thread Starter WordProSystems

    (@wordprosystems)

    ok, i will try that this morning. do you know how typically the permissions should be setup? i think those files are setup at 0775, is that ok do you think?

    Files should usually be 644 and folders 755

    Thread Starter WordProSystems

    (@wordprosystems)

    gameutopia – i could kiss you!!!

    i finally got my site back up! i looked at one of our other sites we’re hosting, looked at how the owner is set up, same with permissions, i made all the changes necessary to get the owners to match, and when i went to test the site i got a “error establishing database connection” and it told me to check he wp-config file. sure enough the credentials were for another site we’re hosting. i’m not sure why it pulled those credentials but i checked that wp-config file against the wp-config file in the backup i made (whew, thank god i did that!) and i made them match.

    long story short, my site is up! to everyone that contributed and helped me get through this mess, i thank you from the bottom of my heart!!!

    you guys are the best!!!

Viewing 12 replies - 1 through 12 (of 12 total)
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