• Resolved hejawa

    (@hejawa)


    Hello,
    I have a wordpress website where I am using this plugin.
    There I have a “How It works” page where I give descriptions about services we provide.
    There is a CTA button in the original site “Book A demo” which redirects to the Contact US page of my site.
    but in version testing I have changed the button text to “Contact Us” having the same link as the old live one . But while the test is paused, when I click preview It still shows “Get a Demo”.
    But here is the thing , when I open the testing version’s editor It shows “contact us” as it should be and also in the editor’s preview.

    Things got more interesting when I ran tests live.
    I thought It might be a minor issue in the plugin , so when I make the test live Issue might be fixed.
    but it went too bad . When my test gone l;ive it also showed “Get a demo” as the original one.

    I will need help with it .
    I have the smallest subscription , thus it does not provide support.
    Anyone here can please help. I have been trying to solve this issue for 3 days. 

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author David Aguilera

    (@davilera)

    Hi! What page builder are you using? Some page builders store the information in different tables and, thus, our plugin is unable to properly load alternative content in them.

    Thread Starter hejawa

    (@hejawa)

    Hello @davilera ,
    As for now , I am not using any of the builder .
    I am doing most of the work here with default block editor . Where I had made ACF fields for every section and called them in functions.php.
    Basically not using any builder just ACF and some php codes

    Plugin Author David Aguilera

    (@davilera)

    That might be the issue. I’d like to take a look at your site, if possible. Could you please send us an email at support at nelio software dot com and grant us access?

    Thread Starter hejawa

    (@hejawa)

    Hey @davilera
    Sorry , for that.
    Right now I can provide any of those details , because It’s my client’s project and for now they would not allow me to do so.
    Is there any other way to do?
    Which will help me.

    • This reply was modified 1 year, 5 months ago by hejawa.
    Plugin Author David Aguilera

    (@davilera)

    No prob. I’ll try to reproduce the issue locally, then. However, I need your help for that.

    What’s the bare minimum I need to do to recreate your setup? I assume the CTA button text is managed by ACF? Please walk me through. How do I recreate your setup?

    Thread Starter hejawa

    (@hejawa)

    Yes @davilera sure I can do that.
    I made ACF fields for every section like.
    1.section-1 banner image type.
    2.section-1 button link type

    and similar for everything.(you can go only with these two for now.
    Then I call those sections ACF in functions.php with field value and after that it displays as “block” options in the list where we select modules like text and all modules.
    Simply I make a module of acf fields so I can select them in any page’s editor.
    I think that made sense to you.

    If you find any errors , please let me know.

    Plugin Author David Aguilera

    (@davilera)

    I’m afraid I’m not that familiar with ACF to fully grasp your setup. Can you share the relevant bits in your functions.php file? A few screenshots of the definition of your ACF sections would also help (again, you can send them via email)

    Thread Starter hejawa

    (@hejawa)

    Sorry, But I can not because the code is too long . You might get confused in procedure of implementing it. Can you be little bit specific about what might be causing the issue.
    Like any plugin or any file into your plugin’s directory?

    Thread Starter hejawa

    (@hejawa)

    Hey @davilera didn’t hear anything from you?

    Plugin Author David Aguilera

    (@davilera)

    Hi! Sorry, I received an email from your colleague Sandra and I assumed you already knew. They’ll grant me temporary access to a staging site so that I can investigate the issue. Once I know what’s amiss, I’ll let you know.

    Thread Starter hejawa

    (@hejawa)

    Yes I knew about it . Sure please help us through that channel . I am closing this chat here as for now.

    Plugin Author David Aguilera

    (@davilera)

    Hi! I reviewed the page and, apparently, your test was using the Beta option “Test title and content only.” Unfortunately, it looks like it doesn’t work with pages designed using ACF sections and fields. But deactivating it fixes the issue, so that’s something.

    If anybody else faces a similar issue (i.e. the alternative page does not show the appropriate content) and they enabled this option, try to disable it and preview the variant — that might do the trick.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Getting issue in CTA button content change’ is closed to new replies.