Getting hit with lots of spam

Hi @wwwnews,

We apologise for the inconvenience.

We have released v5.6.1 of the plugin a few hours ago. In that, we have disabled visitor tracking temporarily. So for now, the plugin will continue to track those carts that are abandoned after an email is entered on the chekcout page. That will stop any new abandoned carts without an email address from being created.

In the meantime, we shall continue to monitor this issue & fix it once we can reproduce it.

Could you please update & let us know if those carts stop getting created?

:Vishal

the issue is that the spam bot is entering email address please see here https://prntscr.com/prlydj

Hi @wwwnews
You can refer this link to avoid tracking of bots on your site.

Do let us know how it goes.

Thanks
Dhruvin

i did that but it just works some of the time not all the time.

Hi wwwnews
Did you maybe find a solution?
I have same issue. I don’t have any personally names on abandoned carts, simply ips. But I checked and seems both IP that create such carts are from google.
https://ibb.co/hcBQqP2
Did robot.txt help you?

Hi @terra7891,

Please follow the solution mentioned here to avoid tracking bots on your site.

Once you will follow this solution, please let us know whether it is helpful for you or not.

Regards,
Priyanka Jagtap

@terra7891

I have not found a solution yet and get spam carts from the same IP you get, google.

You can’t robots.txt google’s IP because google will stop indexing your site.

@priyankajagtap

The solution did not help.

• This reply was modified 4 years, 11 months ago by wwwnews.

Hi @wwwnews,

Please create a support ticket for this issue here as we will need to communicate more regarding this issue.

Regards,
Priyanka Jagtap