Getting error when updating product

Hi there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Also, we’d like to take a look at your facebook log file.

As a first step, would you please enable logging, repeat the steps to replicate the issue, and then share the log for me to review? To do so, please follow the below steps:
<ol>
	<li>Head to <strong>Marketing > Facebook</strong>.</li>
	<li>Enable debug mode at the bottom of the screen and save the settings.</li>
	<li>Repeat the steps to replicate the error.</li>
	<li>Head to <strong>WooCommerce > Status > Logs</strong>.</li>
	<li>Choose the Facebook log from the dropdown and click the "View" button to display the log. <em>Please note that the log may be in UTC/GMT time, so it may be offset by a few hours</em>.</li>
	<li>Copy and paste the log into <a href="https://snipboard.io" rel="noopener" target="_blank">https://snipboard.io</a> and share the resulting link. You can also paste the logs directly in your reply.</li>
</ol>

Please see here

### WordPress Environment ###

WordPress address (URL): https://officechairatwork.com
Site address (URL): https://officechairatwork.com
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.29
PHP Post Max Size: 2 GB
PHP Time Limit: 600
PHP Max Input Vars: 16384
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: _IX1_
Total Database Size: 625.56MB
Database Data Size: 426.33MB
Database Index Size: 199.23MB
_IX1_woocommerce_sessions: Data: 6.53MB + Index: 0.21MB + Engine MyISAM
_IX1_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_order_items: Data: 7.66MB + Index: 2.52MB + Engine MyISAM
_IX1_woocommerce_order_itemmeta: Data: 33.96MB + Index: 23.76MB + Engine MyISAM
_IX1_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
_IX1_woocommerce_payment_tokenmeta: Data: 0.12MB + Index: 0.10MB + Engine MyISAM
_IX1_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
_IX1_abandoned_cart_aelia_currency: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_actionscheduler_actions: Data: 2.92MB + Index: 1.03MB + Engine MyISAM
_IX1_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_IX1_actionscheduler_logs: Data: 3.36MB + Index: 1.97MB + Engine MyISAM
_IX1_ac_abandoned_cart_history: Data: 0.51MB + Index: 0.03MB + Engine MyISAM
_IX1_ac_atc_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_IX1_ac_email_templates: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
_IX1_ac_guest_abandoned_cart_history: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
_IX1_ac_link_clicked_email: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
_IX1_ac_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_ac_notifications_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_ac_opened_emails: Data: 0.25MB + Index: 0.18MB + Engine MyISAM
_IX1_ac_sent_history: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
_IX1_ac_statistics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_IX1_ac_tiny_urls: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_berocket_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_cartflows_ca_cart_abandonment: Data: 2.80MB + Index: 0.24MB + Engine MyISAM
_IX1_cartflows_ca_email_history: Data: 0.33MB + Index: 0.33MB + Engine MyISAM
_IX1_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_commentmeta: Data: 0.37MB + Index: 0.31MB + Engine MyISAM
_IX1_comments: Data: 30.32MB + Index: 14.22MB + Engine MyISAM
_IX1_crfw_cart: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_crfw_cart_event: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_crfw_cart_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Fields_Meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Order_Statuses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_EWD_OTP_Sales_Reps: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_eye4fraud_auth: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_eye4fraud_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_hurrytimer_evergreen: Data: 38.60MB + Index: 11.28MB + Engine MyISAM
_IX1_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_options: Data: 24.96MB + Index: 0.31MB + Engine MyISAM
_IX1_postmeta: Data: 142.71MB + Index: 88.07MB + Engine MyISAM
_IX1_posts: Data: 13.94MB + Index: 5.12MB + Engine MyISAM
_IX1_snippets: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_IX1_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
_IX1_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
_IX1_term_relationships: Data: 0.11MB + Index: 0.24MB + Engine MyISAM
_IX1_term_taxonomy: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_IX1_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_usermeta: Data: 57.54MB + Index: 34.86MB + Engine MyISAM
_IX1_users: Data: 3.05MB + Index: 2.94MB + Engine MyISAM
_IX1_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_customer_lookup: Data: 3.43MB + Index: 2.83MB + Engine MyISAM
_IX1_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_order_product_lookup: Data: 4.74MB + Index: 4.10MB + Engine MyISAM
_IX1_wc_order_stats: Data: 3.21MB + Index: 2.10MB + Engine MyISAM
_IX1_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_product_meta_lookup: Data: 0.04MB + Index: 0.07MB + Engine MyISAM
_IX1_wc_reserved_stock: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
_IX1_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
_IX1_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wfblockediplog: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
_IX1_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_IX1_wfconfig: Data: 1.30MB + Index: 0.00MB + Engine InnoDB
_IX1_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wffilemods: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
_IX1_wfhits: Data: 2.02MB + Index: 0.22MB + Engine InnoDB
_IX1_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_IX1_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_IX1_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
_IX1_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_IX1_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wflogins: Data: 0.48MB + Index: 0.17MB + Engine InnoDB
_IX1_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
_IX1_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
_IX1_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
_IX1_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
_IX1_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
_IX1_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_woof_query_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_woo_wallet_transactions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
_IX1_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wotv_woo_track_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_IX1_wpforms_tasks_meta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
_IX1_wplc_chat_msgs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wplc_chat_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wplc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wplc_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
_IX1_wpml_mails: Data: 25.88MB + Index: 0.04MB + Engine MyISAM
_IX1_wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_wpforms-lite: 3
attachment: 1248
br_labels: 1
custom_css: 2
hurrytimer_countdown: 1
ig_campaign: 1
ig_message: 4
is_search_form: 1
nav_menu_item: 83
page: 20
popup_theme: 6
post: 31
product: 622
product_variation: 5
revision: 752
shop_coupon: 7
shop_order: 38351
shop_order_refund: 6556
wc_afrsm: 2
wc_order_status: 9
wcp_ruleset: 2
wont_gyrix_templates: 1
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

Ajax Search Lite: by Ernest Marcinko – 4.9.3
Code Snippets: by Code Snippets Pro – 2.14.1
Customer Reviews for WooCommerce: by CusRev – 4.22
Eye4Fraud for WooCommerce: by Eye4Fraud – 1.1.7
Facebook for WooCommerce: by Facebook – 2.6.1
Google XML Sitemaps: by Auctollo – 4.1.1
HurryTimer: by Nabil Lemsieh – 2.6.2
Insert Headers and Footers: by WPBeginner – 1.6.0
Kirki Customizer Framework: by David Vongries – 3.1.9
Post Types Order: by Nsp Code – 1.9.5.6
Really Simple SSL: by Really Simple Plugins – 5.0.6
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.59

Widget Shortcode: by Hassan Derakhshandeh – 0.3.5
WPC Frequently Bought Together for WooCommerce: by WPClever – 3.7.6
Abandoned Cart Pro for WooCommerce: by Tyche Softwares – 8.14.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce USA ePay Gateway: by SkyVerge – 2.3.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2
WooCommerce Order Status Manager: by SkyVerge – 1.13.2
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.11.3
WooCommerce: by Automattic – 5.5.2
Wordfence Security: by Wordfence – 7.5.4
WP Mail Logging: by Wysija – 1.9.8
WPForms Lite: by WPForms – 1.6.8.1
Zoho Mail: by Zoho Mail – 1.4.6

### Inactive Plugins (4) ###

Elementor: by Elementor.com – 3.3.1
Query Monitor: by John Blackbourn – 3.7.1
ShipRush: by  –
WP Redis: by Pantheon
Josh Koenig
Matthew Boynes
Daniel Bachhuber
Alley Interactive – 1.1.2

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
fatal-error-handler.php: fatal-error-handler.php

### Must Use Plugins (1) ###

Nexcess Managed Apps: by Nexcess – 1.22.1

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4 - /
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Shoptimizer
Version: 2.4.3
Author URL: https://www.commercegurus.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### USA ePay ###

Environment: Production
Debug Mode: Off

### Action Scheduler ###

Complete: 8,831
Oldest: 2021-07-21 23:13:37 -0400
Newest: 2021-08-10 07:53:47 -0400

Failed: 3
Oldest: 2020-04-23 15:49:45 -0400
Newest: 2020-05-01 02:12:40 -0400

Pending: 11
Oldest: 2021-08-10 08:08:47 -0400
Newest: 2021-08-15 10:32:32 -0400

### Status report information ###

Generated at: 2021-08-10 07:57:06 -04:00

Hi @wwwnews,

Thanks for sharing the system status report. The report looks good.

Curl error 7 mainly occurs when the Network connection to a given host/port fails. It ends up in an error message like the one you are getting above.

Basically at that moment, for whatever reason, the plugin was not able to successfully connect and communicate with the Facebook API server before timing out.

Sometimes that’s caused by a firewall blocking connections, sometimes it’s caused by your IP being blocked by Facebook or, sometimes, there is an ISP between your server and Facebook that is broken.

As a next step, please reach out to your hosting support to see if they can find anything that would be preventing successful connection from your side.

We haven’t had many reports that I’m aware of for this error on our end, but please note I’m not ruling that possibility out completely.

It could be something like a security firewall or some sort of blacklisting preventing the connection from succeeding.

Please keep us posted.