Getting error when trying to update a user password

  • Resolved codemead

    (@codemead)


    4 years, 11 months ago

    When I am trying to update a user’s password its getting me error. How can I fix it? Please help me. But when I am updating my own password I can do it but not other users password. As a administrator I need to update few user’s password as per their request. The error is “Error: username or email already exist. The username or/and email address provided already exist, or result associated, to another existent user account on our forum database.”

    Thanks

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author axew3

    (@axewww)

    Hello, is the user updating this password and that get the problem, an user that have an email, that belong to someone else (another username) in phpBB?

    Thread Starter codemead

    (@codemead)

    Yes user is trying to update password and getting problem. User is trying to update their own password, and yes they would have that account on phpBB too since we use the plugin to duplicate any WordPress user to phpBB

    Plugin Author axew3

    (@axewww)

    Ok no, the question is:
    the username that try to update his password in wordpress, have an email associated.
    Is there in phpBB, another username that use same email address of this username in wp?
    Or
    Is there in phpBB, a duplicated username (not one, but two, because phpBB allow this, and you should had have disabled into ACP, when integration start, email re-use for different users, and/or duplicated usernames)

    Thread Starter codemead

    (@codemead)

    No there is no issue like this. I have checked it.

    Plugin Author axew3

    (@axewww)

    Can you detect which id have this user having problems on update?
    Id 2 or ID 1 in wordpress? (or some other ID)

    • This reply was modified 4 years, 11 months ago by axew3.
    Plugin Author axew3

    (@axewww)

    P.s … since just over to check something and preparing next plugin version, come to me in mind, that may you have fall into this with this user?
    https://www.axew3.com/w3/forums/viewtopic.php?p=4552#p4552

    Thread Starter codemead

    (@codemead)

    Actually there is no problem with user id 1 and 2. I am facing the problem that. When as a administrator I am trying to change other user’s password its giving me error that I have mentioned in before message. With all users without the logged in user.

    Plugin Author axew3

    (@axewww)

    mhh … checking, let know if you find out which is the problem in the while

    Plugin Author axew3

    (@axewww)

    i suppose that if you create a new user, then make him admin in wp, and doing same things, so updating others users emails, logged as this new admin, it do not happen?

    • This reply was modified 4 years, 10 months ago by axew3.
    Thread Starter codemead

    (@codemead)

    yes it do not happen. In my case i have so many users as subscriber, manager etc. And as a administrator I was trying to update one of user’s password but it gives me error. But when i was trying to update my own password it was ok. but not other users

    Plugin Author axew3

    (@axewww)

    And as a administrator I was trying to update one of user’s password but it gives me error.

    but with another admin, it do not happen right? He can update other’s profiles without fall into this error, right?

    Thread Starter codemead

    (@codemead)

    No i didn’t try with another admin or asmisnitrator account

    Plugin Author axew3

    (@axewww)

    can you try?
    the id of this administrator experiencing this, is?
    Can you say me which is?
    Sorry for so many questions!

    Thread Starter codemead

    (@codemead)

    I have tried witd other account and its working fine now. Dont’ know how but its working now. Will let you know if we face any more problem with the plugin. Thanks for your help.

Viewing 14 replies - 1 through 14 (of 14 total)
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