Getting error “Unexpected response Service Unavailable”

  • Resolved lzr0

    (@lzr0)


    4 years, 10 months ago

    Hi,
    Installed updraftplus and trying to make first manual backup. It keeps popping up the error message:

    Unexpected response: <!DOCTYPE HTML PUBUC "-//IETF//DTD
HTML 2.0//EN">
<html> <head>
<title>503 Service Unavailable</title>
</head>< body>
<hl>Service Unavailable</hl>
<p> The server is temporarily unable to service your
request due to maintenance downtime or capacity
problems. Please try again later. </p>
<hr>
<address> Apache Server at www.generatorsforhomeuse.us
Port 80</address>
</body></html>

    The site itself is always available, what could be the server issue?
    WP 3.9.31
    PHP 5.2.17

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor aporter

    (@aporter)

    Hi,

    Can you check your PHP and Apache logs for the errors please, then report back here.

    It could be that the server has low resources and running the backup uses them all, in which case you would need to speak to your hosts.

    Best Wishes,

    Ashley

    Thread Starter lzr0

    (@lzr0)

    Hi, Ashley,

    Can you check your PHP and Apache logs for the errors please, then report back here.

    My php error log file is empty (shows no error). I don’t see Apache error log on my GoDaddy control panel. Tried to save some settings and got another error:
    updraft_send_command: error: UpdraftPlus: could not parse the JSON (502)

    Spent long time with godaddy mostly useless tech support and they could only say “apparently the plugin does not like something on your site”.

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    If you open your web browser’s developer console, what does it show in there when the error happens? https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/

Viewing 3 replies - 1 through 3 (of 3 total)
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