• Resolved pepdev2020

    (@pepdev2020)


    Dear Folks,

    This is my first time in WordPress Support fourum. I need help to resolve a issue.

    I have been assigned a WordPress website and i am managing it since couple of months, all was well but suddenly Site stopped working and when i checked the error logs i could find the error coming from a plugin woo commerce-multistep-checkout so i renamed that folder and site started loading fine

    But noticed that site is broken where ever woo commerce short codes were used like
    [products columns=”1″ order=”date” orderby=”ASC”]
    [woocommerce_my_account]

    and also unable to login into my admin panel, since i was using
    <domain_name>/my-account ( Screenshot : https://prnt.sc/E265L1xr9elJ )
    to login to my admin panel (not the usual way of <domain.tls>/wp-admin)and click on DASHBOARD top menu from there i was accessing admin panel,
    This is way of accessing it because of wp-admin is not working
    https://prnt.sc/0Kl6UDM1_y9G

    My Concern is to resolve the woocommerce-multistep-checkout issue which is causing the site to go down.

    ERROR :

    PHP Fatal error: Uncaught Error: Call to undefined function is_checkout() in /var/www/html/<FOLDER_NAME>/wp-content/plugins/woocommerce-multistep-checkout/woocommerce-multistep-checkout.php:116\nStack trace:\n#0 /var/www/html/<FOLDER_NAME>/wp-includes/class-wp-hook.php(303): wmc_load_scripts()\n#1 /var/www/html/<FOLDER_NAME>/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()\n#2 /var/www/html/<FOLDER_NAME>/wp-includes/plugin.php(470): WP_Hook->do_action()\n#3 /var/www/html/<FOLDER_NAME>/wp-includes/script-loader.php(2083): do_action()\n#4 /var/www/html/<FOLDER_NAME>/wp-includes/class-wp-hook.php(303): wp_enqueue_scripts()\n#5 /var/www/html/<FOLDER_NAME>/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()\n#6 /var/www/html/<FOLDER_NAME>/wp-includes/plugin.php(470): WP_Hook->do_action()\n#7 /var/www/html/<FOLDER_NAME>/wp-includes/general-template.php(3015): do_action()\n#8 /var/www/html/<FOLDER_NAME>/wp-content/themes/tigovit/header.php(69): wp_head()\n#9 /var/www/html/<FOLDER_NAME>/wp-includes/template.php(770): require_once('/va in /var/www/html/<FOLDER_NAME>/wp-content/plugins/woocommerce-multistep-checkout/woocommerce-multistep-checkout.php on line 116

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    Your issue needs a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We can see that you are using the Premium version of our plugin. As per the WordPress forum policy, we can’t answer premium related questions on this forum.

    Currently, our premium support is handling this issue. Hence, marking this thread as resolved.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Getting Error in woocommerce-multistep-checkout’ is closed to new replies.