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Resolved Heena
(@heenathakkar)

4 years, 7 months ago

Hi,

After updating woocommerce version, I am getting following error after checkout.

SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data.

Console shows message: Unable to fix malformed JSON

It was working fine before woocommerce update.

Also tried with default payment gateway (Direct Bank Transfer)

Please help in resolving this.

Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support

RK a11n

(@riaanknoetze)

4 years, 7 months ago

Hi there,

To troubleshoot this further, please do the following:

Share a copy of your status report as found under **WooCommerce > Status**
Confirm whether the same thing happens after working through a conflict test as outlined at https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Thread Starter

Heena

(@heenathakkar)

4 years, 7 months ago

Yes I tried deactivating plugins and also tried with default theme but same error is coming in checkout.

Please check below status report:


### WordPress Environment ###

WordPress address (URL): https://advdev.pw
Site address (URL): https://advdev.pw
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache mod_bwlimited/1.4
PHP Version: 7.3.20
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: yjzcy_
Total Database Size: 19.55MB
Database Data Size: 17.04MB
Database Index Size: 2.51MB
yjzcy_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_order_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_woocommerce_order_itemmeta: Data: 0.10MB + Index: 0.06MB + Engine MyISAM
yjzcy_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
bf_activitylog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
bf_core_hashes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
bf_files: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
bf_files_last: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
bf_folders: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
bf_folders_to_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
yjzcy_actionscheduler_actions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
yjzcy_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
yjzcy_aiowps_events: Data: 0.29MB + Index: 0.07MB + Engine MyISAM
yjzcy_aiowps_failed_logins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_aiowps_global_meta: Data: 1.16MB + Index: 0.00MB + Engine MyISAM
yjzcy_aiowps_login_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_aiowps_login_lockdown: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
yjzcy_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_akeeba_common: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_ak_params: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_ak_profiles: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_ak_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_ak_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_ak_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_charitable_campaign_donations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_charitable_donormeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_charitable_donors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_comments: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
yjzcy_donate: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
yjzcy_donate_setting: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_donations_configs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
yjzcy_donations_countries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_donations_payments: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
yjzcy_em_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_em_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_em_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_em_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_em_tickets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_em_tickets_bookings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_eventer_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_eventer_registrant: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
yjzcy_eventer_tickets: Data: 0.09MB + Index: 0.02MB + Engine MyISAM
yjzcy_gcspayments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_login_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_newsletter: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_newsletter_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_newsletter_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_newsletter_user_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_newsman_an_clicks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_newsman_an_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_newsman_an_sub_details: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_newsman_an_timeline: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_newsman_blocked_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_newsman_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
yjzcy_newsman_email_templates: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
yjzcy_newsman_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
yjzcy_newsman_locks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_newsman_lst_default: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_newsman_lst_wp_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_newsman_sentlog: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
yjzcy_newsman_workers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yjzcy_ninja_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
yjzcy_ninja_forms_fav_fields: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
yjzcy_ninja_forms_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
yjzcy_ninja_forms_subs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
yjzcy_options: Data: 1.82MB + Index: 0.08MB + Engine MyISAM
yjzcy_optionsx: Data: 0.36MB + Index: 0.05MB + Engine MyISAM
yjzcy_optionsxx: Data: 1.39MB + Index: 0.06MB + Engine MyISAM
yjzcy_postmeta: Data: 2.51MB + Index: 0.48MB + Engine MyISAM
yjzcy_posts: Data: 4.80MB + Index: 0.23MB + Engine MyISAM
yjzcy_postsx: Data: 1.95MB + Index: 0.14MB + Engine MyISAM
yjzcy_sm_advanced_search_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
yjzcy_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_term_relationships: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
yjzcy_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_usermeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
yjzcy_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_w3tc_cdn_pathmap: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_w3tc_cdn_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpsc_also_bought: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpsc_cart_contents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpsc_cart_item_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_wpsc_checkout_forms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_wpsc_claimed_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpsc_coupon_codes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpsc_currency_list: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
yjzcy_wpsc_download_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpsc_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_wpsc_product_rating: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpsc_purchase_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_wpsc_purchase_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
yjzcy_wpsc_region_tax: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpsc_submited_form_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpsc_visitors: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
yjzcy_wpsc_visitor_meta: Data: 0.06MB + Index: 0.08MB + Engine MyISAM
yjzcy_wpuser_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpuser_group_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_WPUser_LoginAttempts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpuser_login_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpuser_notification: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_wpuser_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
yjzcy_xcloner_scheduler: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
_del_donations_configs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
__donations_payments: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
___yjzcy_donations_configs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf: 1
acf-field: 2
acf-field-group: 1
amn_mi-lite: 4
attachment: 371
eventer: 29
nav_menu_item: 34
newsman_ap: 7
nf_sub: 2
option-tree: 1
page: 58
popup: 2
popup_theme: 7
post: 159
post_grid: 1
product: 39
product_variation: 2
revision: 523
sayonara: 3
shop_order: 86
shop_order_refund: 6
tribe_events: 159
tribe_organizer: 4
tribe_venue: 41
turbo-sidebar-cpt: 1
vp_orbitslides: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

WooCommerce Authorize.Net Gateway: by Pledged Plugins – 5.1.15
All In One WP Security: by Tips and Tricks HQ
Peter
Ruhul
Ivy – 4.0.7

Advanced Custom Fields: by Elliot Condon – 5.8.13
Akeeba Backup for WordPress: by Akeeba Ltd – 7.2.2
Akismet Anti-Spam: by Automattic – 4.1.6
All In One SEO Pack: by All in One SEO Team – 3.6.2
Authorize.net Payment Integration using API: by  –
Black Studio TinyMCE Widget: by Black Studio – 2.6.9
Charitable - Authorize.Net: by WP Charitable – 1.3.4
Charitable: by WP Charitable – 1.6.43
Custom Favicon: by Harish Chouhan – 1.0.3
Disable Comments: by Samir Shah – 1.10.3
Disable Gutenberg: by Jeff Starr – 2.2
Eventer: by imithemes – 2.8
GA Google Analytics: by Jeff Starr – 20200325
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.12.0
jQuery Updater: by Ramoonus – 3.5.1.2
mywpguru: by Phil Taylor – is fully automatically updated to the latest
Newsletter: by Stefano Lissa & The Newsletter Team – 6.8.4
Slider by Nivo - Responsive Image Slider: by ThemeIsle – 2.3.1
PHP Code Widget: by Otto – 2.3
Post Grid by PickPlugins: by PickPlugins – 2.0.69
Post Types Order: by Nsp Code – 1.9.5.1
Purchase Orders for WooCommerce: by McGregor Media Web Design – 1.7.10
Really Simple CAPTCHA: by Takayuki Miyoshi – 2.0.2
Really Simple SSL: by Really Simple Plugins – 3.3.4
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Sayonara - Advanced Popup Builder: by Ben Roberts – 1.0.1
Shortcodes Ultimate: by Vladimir Anokhin – 5.9.2
Show Current Template: by JOTAKI Taisuke – 0.3.4
Smart Manager For WooCommerce – Stock Management, Bulk Edit & more...: by StoreApps – 4.3.18
TinyMCE Advanced: by Andrew Ozz – 5.4.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.26

Widgets On Pages: by Todd Halfpenny – 1.4.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.3
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce jQuery Cookie Fix: by Splashing Pixels (Roy Ho) – 1.0 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce My Account Widget: by PEP – 0.6.6 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Custom Payment Gateway: by WPRuby – 1.3.2 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Ultimate Coupons: by makewebbetter – 1.0.2 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1
WP Donate: by Ketan Ajani – 1.9
WP eCommerce: by WP eCommerce – 3.14.0
WP Fastest Cache Premium: by Emre Vona – 1.5.6
WP Fastest Cache: by Emre Vona – 0.9.0.9
WP File Manager: by mndpsingh287 – 6.5
WP-PageNavi: by Lester 'GaMerZ' Chan – 2.93.3
WP SMTP: by Yehuda Hassine – 1.2.1
WP Orbit Slider: by Virtual Pudding – 1.0

### Inactive Plugins (7) ###

Donation: by Sachin – 0.1
Event Tickets: by Modern Tribe
Inc. – 4.12.3

Event Tickets Plus: by Modern Tribe
Inc. – 4.10.9

Exit Popup: by Brontobytes – 3.1
Google XML Sitemaps: by Arne Brachhold – 4.1.0
The Events Calendar: by Modern Tribe
Inc. – 5.1.5

WP Rocket: by WP Media – 3.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

akeeba-backup-coreupdate.php: by  –
WPNewsman Pro - Worker Stability Enhancement: by Alex Ladyga - G-Lock Software – 1.0.7

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1558 - /shop/
Cart: #1559 - /cart/
Checkout: #1560 - /checkout/
My account: #1561 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Bed-red-cross
Version: (update to version 0 is available)
Author URL: 
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: Redcross/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0
Redcross/content-product.php version 1.6.4 is out of date. The core version is 3.6.0
Redcross/content-product_cat.php version 1.6.4 is out of date. The core version is 2.6.1
Redcross/content-single-product.php version 1.6.4 is out of date. The core version is 3.6.0
Redcross/content-widget-product.php version - is out of date. The core version is 3.5.5
Redcross/woocommerce/emails/customer-processing-order.php
Redcross/single-product-reviews.php version 2.1.0 is out of date. The core version is 4.3.0
Redcross/single-product.php
Redcross/taxonomy-product_cat.php
Redcross/taxonomy-product_tag.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 31
Oldest: 2020-07-30 05:25:37 +0000
Newest: 2020-08-10 11:57:36 +0000

Plugin Support

RK a11n

(@riaanknoetze)

4 years, 7 months ago

Hmmm, I’m wondering whether it might be related to the site not being publicly accessible? Here’s what I’m seeing when accessing https://advdev.pw/:

Link to image: https://d.pr/i/GFIUJ9