getting emails about file that isnt showing in dashboard

  • Resolved Ren

    (@ceoreanne)


    1 year, 1 month ago

    I’m getting alerted via email that this file looks suspicious… it emailed me about 5 times this past week… /wp-content/mu-plugins/lc-security-inc/vendor/phpmussel/core/src/Scanner.php – but i dont see it in the dashboard (the malware scanner tab in wp), not under critical or approved… i do see a similar file under quarantined …/nakro3qpog-staging.wpdns.site/wp-content/mu-plugins/lc-security-inc/vendor/phpmussel/core/src/Scanner.php – but when i click to view or delete it from quarantined, it gives a not found error.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    Hello,
    Please, deactivate the plugin with “Complete deactivation” option enabled and then activate it again.

    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Enter your access key in the plugin’s settings.

    If the issue persists please contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you need further support, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)
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