Getting blank page when plugin is active

  • Resolved dimsal

    (@dimsal)


    4 years, 9 months ago

    Hi,

    It looks like incompatibility issue. The plugin when active causes frontpage to become blank. Developer Tools shows this error in Chrome:

    Uncaught ReferenceError: ga is not defined
    at HTMLDocument.<anonymous> ((index):2149)
    at i (jquery.js?ver=1.12.4-wp:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
    at Function.ready (jquery.js?ver=1.12.4-wp:2)
    at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)

    Default theme doesn’t have this issue. Could you please help me troubleshoot it?

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jess – a11n

    (@jlundie)

    Hi @dimsal,

    Sorry to hear you’re running into this issue with the WooCommerce Google Analytics Integration and your theme!

    Since this works with a default theme, it sounds like this is definitely a theme conflict. In this case, it looks like something in your theme may be preventing the needed analytics.js file from loading correctly on the page.

    I’d recommend reaching out to your theme developer / support team directly and letting them know about this issue. They should be able to help you troubleshoot this further!

    Thread Starter dimsal

    (@dimsal)

    Thank you Jess. Will let them know.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Getting blank page when plugin is active’ is closed to new replies.