• Resolved juaquimburch

    (@juaquimburch)


    Using v. 4.3.5 (don’t see that on the pull-down menu here in the forum)

    I recently tried to add a new user to contribute blog entries on our site totemic.com, but
    when I attempt to Add a New User, instead of a confirmation page, the page that “loads” is blank white. I assume something must be changed on this page (https://totemic.com/wp-admin/user-new.php), but I haven’t a clue what that might be.

    I searched the forum for posts with something similar, but I found none.

    I would be ever so appreciative if anyone could point me in the right direction.

    Cheers!

    Juaquim

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello, Juaquim, & welcome to the WordPress support forum. Firstly, please accept my sincere thanks for providing an url–you have no idea, I feel certain, how helpful that really is. It can tell us a lot about your site & help us more quickly find the solution to your problem.

    Could we please try an experiment? Would you please activate a default theme & see if you can create a new user after doing so?

    Please let us know whether or not that worked, ok?

    Thread Starter juaquimburch

    (@juaquimburch)

    HI Jackie, and thank you for the response! So, I switched to a different theme and the results are the same (a blank screen) when I attempt to use the Add a New User feature. Hopefully that helps clarify the nature of the problem. Thanks again for your help! I look forward to learning enough that I can reciprocate within the WP community.

    Hi again, Juaquim. First, we would absolutely welcome any contributions you wish to make to the WordPress community. I’d recommend you go to slack.wordpress.com & sign up for an account there. Once you do that, you can message anyone in the WordPress/slack community. Since I’m a part of that, if you ever got stuck or needed advice while contributing, feel free to hit me up & I’d do what I can to help. That way you wouldn’t feel like you were just out there by yourself. I know how scary that can feel. Truthfully, I’m actually pretty painfully introverted myself. My username is abletec. I really would be glad to assist in whatever ways you would find helpful. We’d love to have you aboard!

    Please try this now. Using either your hosting provider’s file manager or an FTP client (hopefully secure FTP), rename your plugins folder by appending a 1 or a .old to the end of the folder name. Then please clear your browser cache, log into your dashboard, & try creating a new user. If that works, then we know there’s a plugin involved. The next step is to rename the plugins folder back to its original name, but go into the folder & rename all but 1 plugin folder, again by appending a 1 or a .old to the folder name. I suggest that Akismet is likely a good candidate to leave alone at this point, as it is written by core WordPress developers & thus should have maximum compatibility w/WordPress. Again, clear your browser cache, log into the site, & try to create a new user. You’ll continue this process of renaming plugins, clearing the cache, logging in, & creating a new user until you can’t create a user, at which point you know that the last plugin you renamed was the culprit.

    Please let us know whether or not that helped. If not, we still have tricks up our sleeve, but let’s try this first & see where we are.

    Thread Starter juaquimburch

    (@juaquimburch)

    Thanks again for your help, Jackie. Sheepishly, I must confess that I discovered I was not logged in as a Super Admin on what I learned is a multi site network! Since logging in with the appropriate credentials, I have had no trouble adding new users! Thank you, thank you thank you! Of course, with “all that power,” I have already managed to muck something up. I will post under a new subject and hope for the best.

    juaquimburch, I’m really glad you got your problem resolved. Feel free to post a link to your other topic here. I’ll be happy to have a look & chime in if I can help, though having said that, there are a lot of folks on this forum far more experienced than I in multisite.

    Again, if you decide you ever want to volunteer on these forums & feel you would like a “buddy”, just hit me up. It’s not quite so scary that way.

    Much success in your endeavors!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Getting blank page when attempting to add new user’ is closed to new replies.