Getting AUthentication Error after deleting W3TC folder

  • Resolved pilantra42

    (@pilantra42)


    4 years, 6 months ago

    In trying to get this plugin to work on this site, as it works just fine on shop.raspberryshake.ord, I received a 500 error and it crashed my browser. I had our sysadmin delete the w3TC folder as this is standard fix when plugins are causing issues. THis got rid of the 500 error, so the website is up, but we are now getting:

    ERROR: An error was encountered while trying to authenticate. Please try again.

    We cannot plogin into WP so I cannot restore the folder from a backup and discovered that we do not have server side backups… How can we get around this error to login?

    THanks in advance for any help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @pilantra42

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    Please follow the instructions below to completely remove W3 Total Cache.

    1. Check .htaccess File (make backup)
    W3TC will create many directives in the .htaccess file to control caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – dbcache.php (if exists)
    – upgrade folder
    – delete w3-total-cache folder in wp-content/plugins/ (if exists)
    3. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    4. If the issue is gone Go to your wp dashboard and re-install W3 Total Cache

    I hope this helps!
    Thanks!

    Thread Starter pilantra42

    (@pilantra42)

    That fixed it! Thank you so much!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Getting AUthentication Error after deleting W3TC folder’ is closed to new replies.