getting an error while placing a cash on delivery order

Hi there!

This kind of problem is usually caused by either a conflict with your theme or with another plugin.

The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

Let us know how it goes!

i did all that and then posted on this plugin support page –

1. I disabled all plugins and then tried – same erro

2. I installed “storefront” theme from woocommerce – even with that theme its the same error.

Thanks for checking!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.

Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response, we’d love to take a further look at it for you.

Cheers,

### WordPress Environment ###

Home URL: https://www.marhabaworld.com
Site URL: https://www.marhabaworld.com
WC Version: 3.4.4
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.33 (cPanel) OpenSSL/1.0.2o mod_bwlimited/1.4 Phusion_Passenger/5.1.12
PHP Version: 7.2.6
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.54.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.39-log
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.4
WC Database Prefix: mwx7_
MaxMind GeoIP Database: ?
Total Database Size: 43.33MB
Database Data Size: 35.68MB
Database Index Size: 7.65MB
mwx7_woocommerce_sessions: Data: 3.52MB + Index: 0.10MB
mwx7_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
mwx7_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
mwx7_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
mwx7_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
mwx7_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.06MB
mwx7_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
mwx7_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
mwx7_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
mwx7_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
mwx7_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
mwx7_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
mwx7_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
mwx7_woocommerce_log: Data: 0.00MB + Index: 0.00MB
mwx7_app_lang_settings: Data: 0.00MB + Index: 0.00MB
mwx7_app_settings: Data: 0.00MB + Index: 0.00MB
mwx7_banner_settings: Data: 0.00MB + Index: 0.00MB
mwx7_bv_fw_requests: Data: 0.02MB + Index: 0.00MB
mwx7_bv_lp_requests: Data: 0.00MB + Index: 0.00MB
mwx7_commentmeta: Data: 0.00MB + Index: 0.01MB
mwx7_comments: Data: 0.09MB + Index: 0.04MB
mwx7_failed_jobs: Data: 0.00MB + Index: 0.00MB
mwx7_icl_content_status: Data: 0.00MB + Index: 0.00MB
mwx7_icl_core_status: Data: 0.00MB + Index: 0.00MB
mwx7_icl_flags: Data: 0.00MB + Index: 0.00MB
mwx7_icl_languages: Data: 0.00MB + Index: 0.01MB
mwx7_icl_languages_translations: Data: 0.10MB + Index: 0.10MB
mwx7_icl_locale_map: Data: 0.00MB + Index: 0.00MB
mwx7_icl_message_status: Data: 0.00MB + Index: 0.00MB
mwx7_icl_mo_files_domains: Data: 0.00MB + Index: 0.00MB
mwx7_icl_node: Data: 0.00MB + Index: 0.00MB
mwx7_icl_reminders: Data: 0.00MB + Index: 0.00MB
mwx7_icl_strings: Data: 2.88MB + Index: 2.46MB
mwx7_icl_string_packages: Data: 0.00MB + Index: 0.00MB
mwx7_icl_string_pages: Data: 0.00MB + Index: 0.00MB
mwx7_icl_string_positions: Data: 0.00MB + Index: 0.00MB
mwx7_icl_string_status: Data: 0.00MB + Index: 0.00MB
mwx7_icl_string_translations: Data: 3.64MB + Index: 1.01MB
mwx7_icl_string_urls: Data: 0.00MB + Index: 0.00MB
mwx7_icl_translate: Data: 0.07MB + Index: 0.00MB
mwx7_icl_translate_job: Data: 0.00MB + Index: 0.00MB
mwx7_icl_translations: Data: 0.24MB + Index: 0.44MB
mwx7_icl_translation_batches: Data: 0.00MB + Index: 0.00MB
mwx7_icl_translation_status: Data: 0.16MB + Index: 0.08MB
mwx7_ionic_ecommerce_app_lang_settings: Data: 0.00MB + Index: 0.00MB
mwx7_ionic_ecommerce_banner_settings: Data: 0.00MB + Index: 0.00MB
mwx7_ionic_ecommerce_labels: Data: 0.01MB + Index: 0.00MB
mwx7_ionic_ecommerce_label_value: Data: 0.02MB + Index: 0.01MB
mwx7_itsec_distributed_storage: Data: 0.00MB + Index: 0.00MB
mwx7_itsec_lockouts: Data: 0.00MB + Index: 0.00MB
mwx7_itsec_logs: Data: 6.15MB + Index: 0.26MB
mwx7_itsec_temp: Data: 0.00MB + Index: 0.01MB
mwx7_labels: Data: 0.01MB + Index: 0.00MB
mwx7_label_value: Data: 0.02MB + Index: 0.01MB
mwx7_links: Data: 0.00MB + Index: 0.00MB
mwx7_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
mwx7_options: Data: 4.12MB + Index: 0.10MB
mwx7_postmeta: Data: 6.46MB + Index: 2.34MB
mwx7_posts: Data: 1.82MB + Index: 0.40MB
mwx7_queue: Data: 0.03MB + Index: 0.00MB
mwx7_revslider_css: Data: 0.09MB + Index: 0.00MB
mwx7_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
mwx7_revslider_navigations: Data: 0.00MB + Index: 0.00MB
mwx7_revslider_sliders: Data: 0.65MB + Index: 0.00MB
mwx7_revslider_slides: Data: 5.06MB + Index: 0.00MB
mwx7_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
mwx7_rst_events: Data: 0.00MB + Index: 0.00MB
mwx7_rst_orders: Data: 0.01MB + Index: 0.00MB
mwx7_rst_order_products: Data: 0.01MB + Index: 0.00MB
mwx7_rst_products: Data: 0.00MB + Index: 0.00MB
mwx7_rst_warehouses: Data: 0.00MB + Index: 0.00MB
mwx7_rst_warehouse_country: Data: 0.00MB + Index: 0.00MB
mwx7_rst_warehouse_log: Data: 0.00MB + Index: 0.00MB
mwx7_rst_warehouse_product: Data: 0.00MB + Index: 0.00MB
mwx7_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB
mwx7_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB
mwx7_sg_fblike_popup: Data: 0.02MB + Index: 0.00MB
mwx7_sg_html_popup: Data: 0.02MB + Index: 0.00MB
mwx7_sg_image_popup: Data: 0.02MB + Index: 0.00MB
mwx7_sg_popup: Data: 0.02MB + Index: 0.00MB
mwx7_sg_popup_addons: Data: 0.02MB + Index: 0.02MB
mwx7_sg_popup_addons_connection: Data: 0.02MB + Index: 0.00MB
mwx7_sg_popup_settings: Data: 0.02MB + Index: 0.00MB
mwx7_sg_shortCode_popup: Data: 0.02MB + Index: 0.00MB
mwx7_sms_send: Data: 0.01MB + Index: 0.00MB
mwx7_sms_subscribes: Data: 0.00MB + Index: 0.00MB
mwx7_sms_subscribes_group: Data: 0.00MB + Index: 0.00MB
mwx7_termmeta: Data: 0.01MB + Index: 0.01MB
mwx7_terms: Data: 0.01MB + Index: 0.02MB
mwx7_term_relationships: Data: 0.01MB + Index: 0.03MB
mwx7_term_taxonomy: Data: 0.01MB + Index: 0.01MB
mwx7_usermeta: Data: 0.14MB + Index: 0.07MB
mwx7_users: Data: 0.00MB + Index: 0.01MB
mwx7_wcj_track_users: Data: 0.00MB + Index: 0.00MB
mwx7_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB
mwx7_wc_download_log: Data: 0.00MB + Index: 0.00MB
mwx7_wc_webhooks: Data: 0.00MB + Index: 0.00MB
mwx7_yith_wcwl: Data: 0.00MB + Index: 0.00MB
mwx7_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB

### Post Type Counts ###

aiosrs-schema: 1
amn_exact-metrics: 1
attachment: 3876
custom_css: 2
footer: 1
megamenu: 9
mts_notification_bar: 1
nav_menu_item: 533
page: 40
popupbuilder: 2
post: 2
product: 25
revision: 136
shop_coupon: 1
shop_order: 72
shop_order_refund: 17
testimonial: 5
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

AfterShip - WooCommerce Tracking: by AfterShip – 1.8.6 – Not tested with the active version of WooCommerce
The SEO Framework: by Sybre Waaijer – 3.0.6
BackupBuddy: by iThemes – 8.2.8.0
WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 1.69
Contact Form 7: by Takayuki Miyoshi – 5.0.3
Fastshop Toolkit: by Kutethemes Team – 1.1.2
FooSales: by FooSales – 1.5.1 – Not tested with the active version of WooCommerce
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.5
Health Check & Troubleshooting: by The www.remarpro.com community – 1.2.1
Ionic Ecommerce: by vectorcoder – 2.4
iThemes Sales Accelerator: by iThemes – 1.2.6.1
iThemes Sales Accelerator Reporting Pro: by iThemes – 1.2
iThemes Sales Accelerator Inventory: by iThemes – 1.0.3 – Not tested with the active version of WooCommerce
iThemes Security Pro: by iThemes – 5.4.5
WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5
JSON API: by Dan Phiffer – 1.1.1
MailChimp for WooCommerce: by MailChimp – 2.1.9 – Not tested with the active version of WooCommerce
OneSignal Push Notifications: by OneSignal – 1.16.7
PixelYourSite: by PixelYourSite – 5.3.1 – Not tested with the active version of WooCommerce
Popup Builder: by Sygnoos – 3.0.3
Slider Revolution: by ThemePunch – 5.4.6.4
Woo Checkout Field Editor Pro: by ThemeHiGH – 1.2.8
WooCommerce - Social Login: by WPWeb – 1.7.5 – Not tested with the active version of WooCommerce
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.1
WooCommerce International SMS: by Varun Sridharan – 1.3 – Not tested with the active version of WooCommerce
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.1.10
WooCommerce Prices By User Role: by Festi-Team – 4.0.3 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.4
WP Notification Bars: by MyThemeShop – 1.0.4
Schema Pro: by Brainstorm Force – 1.1.5
YITH WooCommerce Wishlist: by YITHEMES – 2.2.3
Zoho SalesIQ: by Zoho SalesIQ Team – 1.0.7

### Settings ###

API Enabled: ?
Force SSL: –
Currency: THB (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #11613 - /shop/
Cart: #11617 - /cart/
Checkout: #11615 - /checkout/
My account: ? Page does not contain the shortcode.
Terms and conditions: #11597 - /terms-and-conditions/

### Theme ###

Name: Fastshop
Version: 1.2.0
Author URL: https://kutethemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: fastshop/woocommerce/content-product.php
fastshop/woocommerce/content-single-product.php
fastshop/woocommerce/global/quantity-input.php
fastshop/woocommerce/loop/loop-start.php
fastshop/woocommerce/single-product/product-image.php

Hi, @aapta!

Thanks for sending us your status!

I have had a closer look at this and can tell you that the following text is NOT added from our core WooCommerce plugin:

There was an error on your order. Please refresh page and try again. Contact support if the issue persists.

Have you by any change changed any of the core WooCommerce files?

I know you’ve done this already, but please switch back to a default theme and disable all your plugins except for WooCommerce, and have another go.

If you’ve done that with no success (again), then see if re-installing WooCommerce helps.

Cheers!