Getting an error on every transaction

Hi there!

Bug must have been reintroduced in latest update but putting the address field line 2 as required doesn’t seem to fix it

Interestingly, this is not something we could replicate on our own test sites.

For further investigation, can you please get back to us with:

1. System Status Report:

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

2. Complete Square logs:
IS the one you shared about the full logs? If not, can you share everything you see under the Square logs (preferably via a service like pastebin, if there are lots of logs after REDACTING any sensitive details)

3. A screenshot of what you’re seeing under WooCommerce > Settings > Square > Settings

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.<br>You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

Yeah, I’m not pasting all that straight in here. Is there an email I can send it to instead?

Hi there!

Is there a specific reason you’re not looking to share those details here after redacting any personal/sensitive information?

Howdy!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!

My issue is not resolved, thanks.

Support for live sites using payment processing involving asking users to screenshot configs and post logs on a public forum is kinda susp.

Client was considering upgrading to paid version but she’s decided to straight up switch platforms to avoid this headache.

Hi there!

Support for live sites using payment processing involving asking users to screenshot configs and post logs on a public forum is kinda susp.

Those details are required to further investigate the issue you’re seeing on the store. What do you think about redacting your site and WordPress URL from the System Status Report, and then sharing all the other details here in forums?

[Please do redact any other private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

Client was considering upgrading to paid version but she’s decided to straight up switch platforms to avoid this headache.

I can understand your concerns here, but please do note that we do not have a paid version of the Square extension.

If you’re using a different plugin that does have a paid version, please do reach out to the plugin developers directly for further help with that.