Getting an error message when configured to Outlook

  • Resolved smithashny

    (@smithashny)


    4 years, 6 months ago

    Configured OtherSMTP as :
    SMTP Host : smtp.office365.com
    Encryption : TLS
    SMTP Port : 587
    SMTP Username : [email protected]
    SMTP Password : ********

    Getting the below error on test email ([email protected])-

    There was a problem while sending the test email.

    Could not authenticate your SMTP account.

    This means we were able to connect to your SMTP host, but were not able to proceed using the email/password in the settings.

    Typically this error is returned when the email or password is not correct or is not what the SMTP host is expecting.
    Recommended next steps:

    Triple check your SMTP settings including host address, email, and password. If you have recently reset your password you will need to update the settings.
    Contact your SMTP host to confirm you are using the correct username and password.
    Verify with your SMTP host that your account has permissions to send emails using outside connections.

    Please can you let me know how to proceed with this issue

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @smithashny,

    When you get a chance, could you please share a full error log recorded when you send a test email from WP Mail SMTP > Email Test? Here’s a screenshot. for the option to get a full error log. This will give us an idea of what might be going on.

    Thanks ??

    Hi @smithashny – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

    Thread Starter smithashny

    (@smithashny)

    Hi,

    Sincere apologies for the delay, we got the issue resolved.

    Thanks and Regards,
    Smitha.

Viewing 3 replies - 1 through 3 (of 3 total)
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