Getting a 500 error code with Sales Notification

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  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi WP CMS Ninja,

    Thank you for reaching out to us!

    In our development environment, the sales notification feature is working as expected. To identify the cause of the issue on your end, please try running a conflict test on your site.

    Here’s how to proceed:

    1. Switch to a Default Theme: Temporarily switch your theme to a default option, such as Twenty Twenty or Hello Elementor, and check if the issue persists. If switching themes resolves the issue, it’s likely due to a conflict with your current theme.
    2. Test for Plugin Conflicts: If switching to a default theme doesn’t help, please check for conflicts with other plugins:
      • Deactivate all plugins except for ShopEngine, Elementor, and WooCommerce.
      • Check if the issue persists.
      • If the issue is resolved, reactivate your plugins one at a time, checking each time until you identify the conflicting plugin.

    Please let us know what you find after completing these steps. If the issue continues, reach out to us, and we’ll investigate further to help find a solution as quickly as possible.

    Looking forward to your response and always here to assist!

    Best regards,
    Amir

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi WP CMS Ninja,

    We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

    If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

    Best Regards,
    Amir

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