Getting 500 error

Hello @digitalfreelancegirl

Thank you very much for contacting us.

We have checked your website thoroughly but didn’t find such errors.

It would be great if you create a ticket on our support website.

https://hasthemes.com/contact-us/

Kind regards,
Support Team

Hi Tarek,

Of course you will not see the error in my website because I uninstall the Woolentor plug in. My issue is whenever I activate the plug in, my website have 500 error when I try to access it. It resolved when I uninstalled the Woolentor plug in that’s why you cannot see the error.

Can you help to solve this? I really wanted to use Woolentor plug in.

Thanks,
Rommellie

Hello Rommellie,

Thanks a lot for your response.

We have checked the plugin on multiple websites but no such errors have been found. This issue might be happening due to another plugin on your website or a low memory limit. We can assure you that WooLentor has nothing to do with this issue.

Could you please check the other plugins to see if any of them is causing the issue?

We’ll look forward to hearing from you.

Best regards,
Support Team

Hello Rommellie,

Hope you are doing well and safe!

It’s been a long time since we hear from you so,

we would like to mark this as resolved.

If you need any further assistance, please don’t hesitate to reach out.

We’ll definitely assist you with that.

Kind regards,
Support Team

Hi Rommellie,

Did you manage to find a fix?

• This reply was modified 3 years, 6 months ago by a95web.