getstencil.com refused to connect

  • Resolved Anonymous User 652281

    (@anonymized-652281)


    5 years, 3 months ago

    I have noticed only recently that I get “getstencil.com refused to connect” when in WordPress. Presently I am in Vietnam and have not noticed before that there is CloudFlare protection on your site so I am also wondering if it this.

    It could just be me as Vietnam does seem to have some issues with other sites.

    I install Stencil for clients to use and I’m worried some may not be able to sign up to Stencil from their WordPress site. Of course, if they sign up and login on another tab the problem goes, but it’s another step for them.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Stencil

    (@getstencil)

    Hi David –
    Thanks for opening this ticket. I think I can give some feedback.
    Recently, we’ve had a number of hacking attempts from Vietnam. While we investigate, we’ve had to block certain types of requests that are coming from Vietnam. The site should still work, but it requires something called a JavaScript Challenge, which ensures that your computer is requesting things legitimately (and not trying to hack into our system).

    One way around this (for now) would be to use a VPN and connect to another country.

    Really sorry for the trouble.
    This likely won’t run for more than a couple weeks (while we install some different, less invasive, security measures).

    Thread Starter Anonymous User 652281

    (@anonymized-652281)

    Brilliant support again. Thank you. I have no issue then as my clients are from the UK and will not be affected.

    Plugin Author Stencil

    (@getstencil)

    Okay perfect! As always, reach out whenever you have any questions or run into any bugs. Changes are that if you’re running into anything weird, someone else is, so it’s super helpful for us to know about it, and document it (either here, or through our support channel).

    The fix for Vietnam should be arriving around the end of next week. I’ll update this support ticket when it’s live!

Viewing 3 replies - 1 through 3 (of 3 total)
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