Get shortcode button not working

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  • Plugin Author John Morris

    (@jtmorris)

    Hi JackieN,

    Sorry it’s taken so long to respond. There’s been a rush of support requests and bug reports for my plugins, and I’ve been extremely busy with everything else too.

    This particular problem doesn’t happen on my testing sites, so I’ll need a little more information to track down the bug and fix it. Can you either send me the output of your JavaScript console, or set me up an account on your site where this happens.

    —–

    The JavaScript console output must be retrieved after you click the “Insert Shortcode” button and nothing happens for it to provide the information I’m looking for. Different web browsers have different ways of accessing the JavaScript console. In Google Chrome, for example, it’s in the menu under “More Tools.” In Firefox and Internet Explorer, it’s usually in, or under the “Developer Tools” submenu. And still more for other web browsers. The JavaScript console can also be labeled simply “console” or “Web Console” as well. If you can’t find it, let me know what browser you’re using.

    You can simply copy and paste the output here, or take a screenshot. www.remarpro.com doesn’t allow picture uploads, so you’d need to upload the screenshot somewhere, then provide the link. Most cloud file services like Dropbox or OneDrive allow sharing a link to a picture if you use them. Or a site like https://postimage.org/ will allow you to upload an image (no registration required), and get a link.

    —–

    If you’d rather setup a test account, to allay security concerns, I don’t need fancy privileges. I simply need to see a post or page editor in your WordPress dashboard. The simplest way is to create a user with Author privileges. If you use one of the role or permission editing plugins, like User Role Editor, you can further restrict it to prevent publishing new or editing existing posts. I just need access to the post or page editor so I can see this problem in action.

    —–

    You can send me login credentials (or the JavaScript console output) via email to keep it out of the public domain. There is a contact form on the plugin’s website (https://tweetthis.jtmorris.net/contact/) that will send directly to my email.

    Thank you! Hopefully I can get this patched up quickly.

    Thread Starter JackieN

    (@jackien)

    thanks, have just sent you a link via your contact form

Viewing 2 replies - 1 through 2 (of 2 total)
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