Get it working?…

  • Resolved SSmeredith

    (@ssmeredith)


    7 years, 2 months ago

    I checked the requirements and see both infusion-submit and infusion-form are there. I tested with a fresh HTML copy no styling and also added the shortcode to the current form on the site’s footer but still not able to see the code.

    Could you take a quick look? Maybe you can spot something?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Geek Goddess

    (@geek-goddess)

    Hi SSmeredith,

    I took a quick look and you have Contact Form 7 running in your site with the recaptcha turned on for that. This is interfering with my plugin. You can’t have two plugins inserting recaptcha code at the same time. ?? Try deactivating ContactForm7 and let me know if that fixes it.

    Thread Starter SSmeredith

    (@ssmeredith)

    I didn’t even know they had it up. Let me see about that. I’ll let you know. Thank you for the speedy reply!!

    Thread Starter SSmeredith

    (@ssmeredith)

    I deactivated both Contact Form 7 and the corresponding Recaptcha plugin – yes I know that’s integrated now ?? and cleared the caches. Still not seeing it…

    Plugin Author Geek Goddess

    (@geek-goddess)

    I was hoping that was all…but I also saw a whole lot of javascript errors on the site. If something is uncaught it can break jQuery from running properly. I ran some tests and when I disabled the thickbox script, the recaptcha showed up. I saw that Thickbox was throwing a javascript error, so I thought it might be the culprit. You might try using a different modal popup script. I’m afraid I have no control over other scripts that have errors in them.

    Thread Starter SSmeredith

    (@ssmeredith)

    You are above and beyond!! Thanks again for your support ??

    Plugin Author Geek Goddess

    (@geek-goddess)

    No problem! At least we found what the issue was. ??

Viewing 6 replies - 1 through 6 (of 6 total)
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