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katest
(@katest)

7 years, 8 months ago

I have a 2 language site French/English. https://www.testsiteka.com

Booking form works perfectly in English. https://www.testsiteka.com/booking/

In French I get blank page after selecting service. https://www.testsiteka.com/wp-admin/admin-ajax.php?lang=ICL_LANGUAGE_CODE&sln_step_page=services

I have deleted and uploaded latest version and the problem continues to appear.

These are the plugins on my site.
Askimet
Polylang
Salon Booking
Site Origin
Sydney by atheme (plus Sydney toolbox)
Tiny MCE
Wordfence
Yoast SEo,

I deactivated all plugins one by one to see if this would resolve the problem. It did not.

Please help me resolve this issue. I really want to purchase this system.

Viewing 8 replies - 1 through 8 (of 8 total)

Thread Starter katest
(@katest)

7 years, 8 months ago

My french booking page: https://www.testsiteka.com/fr/bookingfr/

Also, I tried:
turn off ajax: still same result
Changed theme to WordPress TWENTY SEVENTEEN and the problem is the same.

English booking is perfect. French does not work.

Hope you can help me.

Plugin Author Dimitri Grassi
(@wordpresschef)

7 years, 8 months ago

Hi,

we are investigating on this issue.

I’ll keep you posted.

D.

Plugin Author Dimitri Grassi
(@wordpresschef)

7 years, 8 months ago

Hi,

are you able to provide us your server errors logs?

D.

Thread Starter katest
(@katest)

7 years, 8 months ago

Hi D.

Is this what you need:

https://drive.google.com/file/d/0B5f7Zv5MED_CamtYOXZtaXF3dm8/view?usp=sharing

Regards,

K

Thread Starter katest
(@katest)

7 years, 7 months ago

Hi D,

Were the error logs useful or do you need something else?

Regards,

K

Thread Starter katest
(@katest)

7 years, 7 months ago

Hi D,

I updated to the version you released yesterday. English version is OK.

The french version (https://www.testsiteka.com/fr/bookingfr/)

is OK to select the service in French, but it skips “select attendant” and jumps to “make an appointment”. Also this page is not translated; it remains in English.

Hope you can resolve this issue. I really want to buy the pro version.

Thread Starter katest
(@katest)

7 years, 7 months ago

Hi,

Are you still trying to resolve this or is this a problem which cannot be solved?

Regards,

K

Plugin Author Dimitri Grassi
(@wordpresschef)

7 years, 7 months ago

Hi,

could you send us a dump of your db to support[at]wpchef.it ?

Viewing 8 replies - 1 through 8 (of 8 total)

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