GeoIP is activated but countries are unknown

  • Hello
    I have activated GeoIP on my site and updated the database. The IPs are showing but still the countries are marked as ‘unknown’.
    (anonymize IP and hash IP also not activated, I checked)
    What should I do to fix this?

Viewing 4 replies - 1 through 4 (of 4 total)

  • i have the same problem

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Hi,

    Please make sure the GeoIP database is exist in the below directory:
    wp-content/uploads/wp-statistics

    Thread Starter navid1994

    (@navid1994)

    Hi
    I checked. There is a file named ‘GeoLite2-Country.mmdb’

    • This reply was modified 4 years, 3 months ago by navid1994.
    lucile

    (@lucile)

    Hi,

    Same issue here!
    WP 5.2.4 (I know… I can’t update this platform for the moment…)
    WP Statistics 13.0.5
    2 files in wp-content/uploads/wp-statistics: GeoLite2-Country.mmdb and GeoLite2-City.mmdb

    I updated the db, and checked anonymize IP and hash IP (they are not activated)

    Thank you for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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