geo restriction doesnt work with even pro version

I filled this refund request earlier too with support via user dashboard.. i have been chatting with support since i purchased this product.. they are simply dont understand.. i have given.. screenshots, text explanations and even video. they are randomly say it works and its not our plugin etc etc ?? I was trying to use GEO Continent restrictions. It doesnt work at all. This is why I purchased this plugin. please provide refund asap.

The page I need help with: [log in to see the link]