Genericons/entypo not displaying

  • Resolved WPsuperduperuser

    (@wpsuperduperuser)


    10 years, 2 months ago

    The icons on my site (https://epicfizz.com) are not loading properly… I get box placeholders instead of the icons.

    The error I get from inspecting the page is:

    downloadable font: download failed (font-family: “genericons” style:normal weight:normal stretch:normal src index:1): status=2147746065
    source: https://epicfizz.com/wp-content/themes/customizr/inc/assets/css/fonts/fonts/genericons-regular-webfont.woff blue.min.css:7
    downloadable font: download failed (font-family: “entypo” style:normal weight:normal stretch:normal src index:1): status=2147746065
    source: https://epicfizz.com/wp-content/themes/customizr/inc/assets/css/fonts/fonts/entypo.woff blue.min.css:7
    downloadable font: download failed (font-family: “genericons” style:normal weight:normal stretch:normal src index:2): status=2147746065
    source: https://epicfizz.com/wp-content/themes/customizr/inc/assets/css/fonts/fonts/genericons-regular-webfont.ttf blue.min.css:7
    downloadable font: download failed (font-family: “entypo” style:normal weight:normal stretch:normal src index:2): status=2147746065
    source: https://epicfizz.com/wp-content/themes/customizr/inc/assets/css/fonts/fonts/entypo.ttf

    I’ve tried disabling plugins, I just reinstalled a fresh copy of the theme… and I’ve scoured all of the forums and search results I could find and none seemed to address my problem or fix it (I tried all of the solutions I’ve found).

    I would appreciate any help. I’m using Customizr and Font Customizr.

    ### Begin System Info ###
    ## Please include this information when posting support requests ##
    SITE_URL: https://epicfizz.com
    HOME_URL: https://epicfizz.com
    Multisite: No

    Plugin Version: WordPress Font Customizer | v2.0.9
    Upgraded From:
    WordPress Version: 4.1
    Permalink Structure: /%postname%/
    Active Theme: Customizr Child 1.0.0

    Platform: Windows
    Browser Name: Firefox
    Browser Version: 35.0
    User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
    64; rv:35.0) Gecko/20100101 Fire
    fox/35.0

    ACTIVE PLUGINS:
    Akismet: 3.0.4
    Anti-Malware and Brute-Force Security by ELI: 4.14.55
    Contact Form 7: 4.0.3
    Custom Sidebars: 2.1.0.2
    EWWW Image Optimizer: 2.2.2
    Google Analytics: 1.0.5
    Growmap Anti Spambot Plugin: 1.5.6
    HookPages: 1.29
    Jetpack by WordPress.com: 3.3
    Pretty Link Lite: 1.6.5
    Regenerate Thumbnails: 2.2.4
    SEOPressor: 5.1
    StarBox: 3.0.2
    Super Socializer: 4.0.2
    UpdraftPlus – Backup/Restore: 1.9.46
    Wordfence Security: 5.3.5
    WordPress Font Customizer: 2.0.9
    WordPress SEO: 1.7.1
    WP YouTube Lyte: 1.5.0

    PHP Version: 5.3.29
    MySQL Version: 5.6.17-65.0-rel65.0
    Web Server Info: LiteSpeed

    WordPress Memory Limit: 40MB
    PHP Safe Mode: No
    PHP Memory Limit: 256M
    PHP Upload Max Size: 2M
    PHP Post Max Size: 8M
    PHP Upload Max Filesize: 2M
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes
    WP_DEBUG: Disabled

    WP Table Prefix: Length: 6 Status: Acceptable

    Show On Front: posts
    Page On Front: (#0)
    Page For Posts: (#0)

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    DISPLAY ERRORS: N/A
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.
    ### End System Info ###

Viewing 7 replies - 1 through 7 (of 7 total)

  • https://epicfizz.com/wp-content/themes/customizr/inc/assets/css/fonts/fonts/genericons-regular-webfont.ttf
    it’s forbidden.
    This could depend on some plug-in, you can deactivate them all, and see it still occurs, or on some server settings (see .htaccess)

    Thread Starter WPsuperduperuser

    (@wpsuperduperuser)

    OK, I’ll work on it. Thanks.

    Agence-de-referencement

    (@agence-de-referencement)

    I was the same problem, thanks.

    Adding the line :

    Header set Access-Control-Allow-Origin “*”

    to my .htaccess fixed this for me.

    For some reason, Customizr seems to think it’s going cross domain to retrieve those files.

    Thread Starter WPsuperduperuser

    (@wpsuperduperuser)

    Thanks for the comment Graimalkin. I tried your solution and it didn’t work for me. I’ve deactivated every plugin and still no luck. I’ve tried every combination of .htaccess from nothing to my usual, no luck.

    I tried in Firefox, Chrome and IE… not working.

    It might be on the server side settings as mentioned so I’ll work with my host to see if I can pin it down.

    Thread Starter WPsuperduperuser

    (@wpsuperduperuser)

    Fix Found – I’m hosting with Vexxhost and support was kind enough to drill down and find the problem. They fixed it by adding the following code to the .htaccess file.

    Order deny,allow
    Deny from all
    <Files ~ “.(xml|css|jpe?g|png|gif|js|eot|svg|ttf|woff)$”>
    Allow from all
    </Files>

    Hope this helps anyone else with a similar issue.

    Thread Starter WPsuperduperuser

    (@wpsuperduperuser)

    UPDATE: I posted the wrong syntax above, this is the correct code to add to your htaccess file if you have the same problem. I guess you could delete/change/add any other file type to the permission:

    <Files ~ “.(xml|css|jpe?g|png|gif|js|eot|svg|ttf|woff)$”>
    Order deny,allow
    Deny from all
    Allow from all
    </Files>

Viewing 7 replies - 1 through 7 (of 7 total)
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