Generic Error Message

  • Resolved alexchudnovsky

    (@alexchudnovsky)


    7 years, 4 months ago

    Hi All,

    If the credit card number is incorrect, or the security code is incorrect or the date etc… regardless what field is wrong..

    I always get the same generic error message on the form
    “There was a problem with your submission. Errors have been highlighted below.”

    What do I need to do to ensure that the appropriate messages are displayed based on the actual error ?

    Many thanks in advance

    Alex

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author webaware

    (@webaware)

    G’day Alex,

    Your theme is suppressing the validation message. Use your browser’s Inspect Element tool to see what I mean: right-click on the Cardholder Name field, and look below it for a div element with classes gfield_description validation_message and you’ll see the validation errors on that field. It comes from your stylesheet:

    .multistepform .validation_message {
    display: none !important;
}

    cheers,
    Ross

    Thread Starter alexchudnovsky

    (@alexchudnovsky)

    Thanks very much Ross

    Cheers,
    Alex

Viewing 2 replies - 1 through 2 (of 2 total)
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