Generating many incomplete payments

  • Resolved tchernaev

    (@tchernaev)


    2 years, 4 months ago

    Hi,

    I have installed this plugin together with WC Checkout and I started receiving many incompleted payments in Stripe. I investigated further when this happens, it appears that when a customer adds something to cart and goes to checkout even without typing any information this incompleted payment appears.

    Any idea why this happens? Is this normal? Can it be adjusted from settings of the plugin?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @tchernaev

    This is normal and those aren’t incomplete payments in the sense that your customer is having payment issues. You’re most likely using the Payment form (beta) which requires a payment intent to be created when the checkout page loads. That payment intent exists whether the customer uses a Stripe gateway, or another payment option such as PayPal.

    The other payment forms don’t require that so if the incomplete payment intents is an issue for you, switch to one of the other credit card form designs.

    Kind Regards,

    Thread Starter tchernaev

    (@tchernaev)

    Thanks for the fast response. Can you please let me know what is the difference between Stripe payment form (beta) and Stripe inline form? I do not find any information about it in your documentation.

    Plugin Author Payment Plugins

    (@mrclayton)

    @tchernaev As far as your customers are concerned, the only difference between those forms is in their design.

    But, the Stripe inline form and custom forms are using a slightly different integration with Stripe compared to the Payment form and thus don’t require the payment intent to exist when the checkout page loads. So their actual “code” is slightly different.

    Thanks,

    Thread Starter tchernaev

    (@tchernaev)

    okay, I just tested it and I cannot find absolutely no difference in the design. Are you sure about the design difference?

    Plugin Author Payment Plugins

    (@mrclayton)

    @tchernaev yes I am 100% positive about the design difference. Each credit card form looks completely different and is unique in its UX design.

    Thread Starter tchernaev

    (@tchernaev)

    @mrclayton and would it be possible that in my case since I am using WC checkout, that they have equal design for this form? Or the design comes from your plugin? Sorry for the many questions, I think this topic will be helpful to many people with the same issue.

    Plugin Author Payment Plugins

    (@mrclayton)

    would it be possible that in my case since I am using WC checkout, that they have equal design for this form

    WC Checkout does not change our credit card forms. That is all managed by our plugin and the design comes from our plugin.

    Thread Starter tchernaev

    (@tchernaev)

    @mrclayton the only problem is that LINK feature will not work with the Stripe Inline form, so in order to increase the conversation rate it is better to stay with the beta, right?

    Plugin Author Payment Plugins

    (@mrclayton)

    @tchernaev Yes, I’d recommend the Payment form (beta). We’re working with Stripe on new integration designs that don’t require the payment intent to exists when the checkout page loads.

    We’ll include any updates to that in the release notes in future versions of the plugin.

    Please reach out to us here and you can assist in testing.

    Kind Regards,

    Thread Starter tchernaev

    (@tchernaev)

    @mrclayton thank you. I will stay with the beta and I will await an update without payment intents. Thanks!

    • This reply was modified 2 years, 4 months ago by tchernaev.
Viewing 10 replies - 1 through 10 (of 10 total)
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