‘General Error’ when creating Infusionsoft account

I’ve just noticed the same thing happening with my Feeds from Gravity Forms.

I’ve submitted a ticket… how long does it normally take to hear from your team? What time zone are you on?

It would be great to have some idea of these, so my expectations are managed. At the moment submitting a ticket feels like sending a request into the ether with no idea of turnaround/operating hours/etc.

This is business-critical… we’re losing automated leads into our funnels as a result of your plugin sending “General Error” with no further detail in logs or anything.

Israel, the advice Support gave me was to:

1. Go into settings (Forms > Settings > Infusionsoft)
2. Click on ‘Revoke Access’
3. From the ‘Shared App’ drop down, choose ‘Share App – site 5’
4. Save and test.

Let me know if this works for you – for me, it did not. I still have the problem. One thing I noted was that when the plugin requests access to Infusionsoft on ‘Share App – site 5’, it mentions Contact Form 7 rather than Gravity Forms…

I’ve replied to Support and I’ll reply here as soon as I find a fix. I’d be grateful if you could share any fixes too. Like you, this is critical to our business so it’s an urgent problem.

Thanks for this Matt. I had a response from support that it’s something only affecting users from Australia. Are you in Australia?

From what we can tell it seems to be only affecting existing contact records that I try to update – it will continue to add new records no problems. Very weird. Still having the problem, haven’t resolved it yet.

I’ve also reached out to Infusionsoft for support because apparently according to CRMPerks it’s an Infusionsoft problem. I’ll keep you posted.

Everything was working fine and there was no change from our side
infusionsoft team said
this appears to have been caused by a recent code change on our end and we are looking into a fix. Thanks for bringing it to our attention!
https://community.infusionsoft.com/t/500-internal-server-error-when-updating-contact-using-rest/64922

In the first response I received after reporting this issue, you said: “i think , we did some changes in shared App1”.

So it seems there was something you did. Could you change it back, perhaps? It was working fine until then!

Israel, I’m in exactly the same boat as you. In Australia, only affects existing contacts (although I’m still getting error notification emails even when it appears to work correctly) and I’ve escalated it to Infusionsoft support also.

Update: I’ve now received an email from Infusionsoft.

“Regarding the issue you were experiencing with the PATCH /contacts endpoint, that should now be resolved. The last group of applications received the deployment which includes the fix to this issue earlier today, so you should no longer be seeing 500 responses going forward.”

I can confirm that since this was received, leads have been coming through with fields mapped and tags correctly applied, so fingers crossed this is now resolved.

Yep, I have just tested and can confirm this is resolved at my end too. PHEW. Thanks for your help Matt, and CRM Perks… glad this could finally be resolved! ??