Gelato – Problem with adding products

  • Hi! I have been using Gelato for a few months now and I have to state there are a lot of issues that are not taken care of in the support.

    A few days ago my plugin and I were able to add products .. However, VAT on live rates shipping did not fit and mockup images for all variations were not added to my store. Only one product image came with over ..

    After almost 60 emails and many frustrating hours of talking to support, it no longer works at all now ..

    Have been asked to delete webhooks and APIs without any real explanation as to how they come back again ..

    I am writing here in the hope of getting some kind of useful support so I can move on with the gelato plugin … Since it was only shipping and mockups that were missing on my products, I liked the concept ..

    now i can not use it for anything and support do not know what to do .. it’s just the same answer over and over again.

    HELP

    The page I need help with: [log in to see the link]

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  • Hi ohl94,
    I had the same problem with the images. So, I copied the images while I was adding my products into Gelato. Unfortunately you can’t do this anymore after you have published the product.
    Did you find a solution with the VAT?
    Acutally if you delete the webhooks and Apis you wouldn’t lose anything since the products are already stored online.
    But believe me, I understand your frustration. Good luck!

Viewing 1 replies (of 1 total)
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