Gelato not connecting to Woocommerce

  • Resolved sohaibnoyyan19

    (@sohaibnoyyan19)


    2 years, 10 months ago

    Hi, I am trying to connect my woocommerce store with gelato but when I click on connect now button it takes me to the documentation page rather than asking me to allow/authorize gelato. It adds the store in the gelato dashboard but no webhooks or APIs get registered in woocmmerce. I have followed the documentation provided by gelato till step 6 but didn’t get lucky.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support gelatosupport

    (@gelatosupport)

    Hi,

    We’re sorry for the difficulty with this.

    It looks like the recent WordPress update broke the connection process with our integration. Our technical team is aware of this and are working on the resolution as we speak, we should have it back up and running soon. We’ll let you know once it’s been solved.

    Apologies again for the resulting delay.

    Best regards,
    Kyle
    Customer Service Manager

    Plugin Support gelatosupport

    (@gelatosupport)

    Hi again,

    Thanks for your patience.

    Our team has now confirmed the fix is in place and everything is now working as expected.

    If you have any further questions don’t hesitate to reach out, we also have a live chat available through our help centre: https://gelato.com/en-US/contact/

    Best regards,
    Kyle

Viewing 2 replies - 1 through 2 (of 2 total)
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