GDPR error

  • Resolved kanistraki

    (@kanistraki)


    2 years, 4 months ago

    Hello, i have this error at my adsense account:

    We’ve detected an issue on your IAB TC string on one or more of your sites or apps. These errors may affect your ability to serve ads to European users. A detailed report is available for you on the EU user consent page.

    The error is 3.3 “The TC string last update date was more than 13 months ago.”

    “CMP should delete the old TC string and re-obtain consent.”

    Already i disable GDPR consent message from adsense and enable your plugin.

    I don’t know many things about websites.

    If only enable your plugin it’s ok or need to enable and GDPR consent message from adsense?

    Any help how to fix that?

    Thanks!

    • This topic was modified 2 years, 4 months ago by kanistraki.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @kanistraki,

    Greetings from CookieYes!

    We don’t comply fully with the IAB framework, so we are not using any TC string in our plugin. We noted that the Google Ads cookies are loading before consent on your site. To enable the blocking of the cookies, you must add the Google Ads script through the plugin category where this cookie is present.

    You can see a script input field when you edit a cookie category. Copy the script from the themes and paste it here, in the category where the Google Ads cookies are present, to enable script blocking.

    Once the cookies are blocked, check the recommendations from Google Adsense when they review your site.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @kanistraki,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help

Viewing 2 replies - 1 through 2 (of 2 total)
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