GDPR Consent is not imported

  • Resolved mykilos

    (@mykilos)


    5 years, 4 months ago

    Hi,

    We have dded the GDPR field to our Mailchimp sign up slide-in form however seems that the GDPR consent is not being delivered to the new list member profile. This creates problems on our Mailchmip segmentations and automations.

    On the Mailchimp list settings we have activated the GDPR option and it does show on the form builder.

    What could go wrong?

    • This topic was modified 5 years, 4 months ago by mykilos.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter mykilos

    (@mykilos)

    It seems like Mailchimp imports the new subscribers by Hustle however they are all marked as ‘Opted-out’ from the GDPR although I have implemented it in the slide-in settings on Hustle.

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @mykilos

    I hope you’re well today!

    Have you also enabled GDPR in MailChimp?

    On “Audience -> [select your audience/list] -> Manage Audience -> Signup forms” page in “Form settings” section there’s an “Enable GDPR fields” checkbox. Could you please head-on to your MailChimp dashboard and make sure that it’s checked?

    Additionally though, please go to “Hustle -> slide-ins” page, select your slide-in and in “Integrations” section go through MailChimp integration configuration once again – just go through the steps (no need to “re-configure” it) to re-save entire configuration.

    After that clear any caches that you have on site/server and try submission again then let as know if it started to work or if it still doesn’t work.

    Best regards,
    Adam

    Thread Starter mykilos

    (@mykilos)

    Hi Adam,

    Of course, the GDPR is enabled since a while now. The problem is still there.

    Thread Starter mykilos

    (@mykilos)

    Hi.

    Would appreciate your help here. I am kind of stuck and can’t really use the plugin and proceed with promotions as long as I can’t register users with the GDPR.

    i have contacted Mailchimp and they responded with the following:

    ”Hello Tal,

    Thanks for reaching out, I hope you’ve been well. I’m happy to check this out with you and offer some guidance where possible. Being upfront, we’re not familiar with the Mailchimp for WordPress integration and do not offer support for it since it is third party. For the embedded form on your site, it’s likely the issue is related to the integration being used to embed the form in which case it would be best to reach out to their support team to see if they have any recommendations.

    That said, I’ve gone to your site to test the form out and I see what you’re saying. When someone joins through our Embedded Form, we would expect the signup source to show as “Embedded Form.” When I join through the form on your site, however, the signup source is showing as “Added via API.” Here’s a screenshot of where I’m seeing that:
    https://d.pr/i/9g6cVy

    This means that even though you may be using the code for our embedded form, the integration you’re using is somehow intercepting the information in that form and routing it through itself and to our API. In the process of doing that, it is not correctly capturing the GDPR fields you have setup for your Audience. Because of that, all contacts who join through that form are marked as opting out of that GDPR field automatically.

    To do some additional testing, I’ve generated the code for the Embedded Form for your Audience and then added it to jsbin.com which is a third party site that makes it easy to test code on a clean slate. Here’s a quick video from my testing:
    https://d.pr/v/Q5ny2o

    When I test using just our Embedded Form, it successfully adds me with a signup source of “Embedded Form” and it correctly includes the GPDR permission that I’ve accepted. Here’s a screenshot of that:
    https://d.pr/i/82pYTL

    We recommend reaching out to the developer of Mailchimp for WordPress to see if their integration supports our GDPR fields and troubleshooting with that developer to see why it’s not passing those fields over to us.

    Regarding the popup form that you’re using, it’s possible that is a similar issue. If you can link me to it I’m happy to test that as well to see if we can offer guidance.”

    There must be something wrong with the settings/connection between MC and Hustle.

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @mykilos

    Thanks for response!

    I’m actually slightly confused now because of the “Mailchimp for WordPress” that MailChimp support mentioned. This is a different plugin and not related to Hustle.

    I just visited your site but I can’t see Hustle slide-in there now to check. However, I’m wondering now – did you actually use Hustle built-in MailChimp integration or you did put some sort of an embedded form in popup? Did you try to use only Hustle built-in MailChimp integration with any other MailChimp-related plugins disabled (temporarily, for testing)?

    Best regards,
    Adam

    Hi Adam,

    I have indeed tried to use Hustle with the Mailchimp integration. Now please refer to this page (staging site) – https://www.staging2.mykilos.com/shop/

    Bottom line – The GDPR checkbox in Hustle forms do not opt in the subscriber’s accordingly on Mailchimp’s list. I could send you some screen shots if you would enable this option for me.

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @talengel, and @mykilos,

    I trust you’re doing well!

    I apologize for late reply. I’ve tested the form on my end, with the Enable GDPR fields tickets in the Audience name and campaign defaults, and can’t replicate the issue. The Opted In is showing up for each subscribed email.

    Please email us directly to [email protected], so we could have a closer look at this issue.

    Please add “Attn: Nastia” in a subject and include a link back to this thread.

    Looking forward to your email.

    Kind regards,
    Nastia

    Dear Nastia,

    I have already benn waiting for 2 weeks for an answer from you. I would highly appreciate a more agile support. We really need to solve this Mailchimp integration issue.

    Kind regards

    Tal

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @talengel

    I hope you’re doing well!

    I apologize for the delay in this thread. We’ve confirmed that the GPDR field is not syncing with Mailchimp’s flag and have reported this issue to our developers.

    It will be fixed in the future plugin’s update.

    Have a good day and take care!

    Kind regards,
    Nastia

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @talengel

    I trust you’re doing well!

    Please try the following workaround provided by our developers. Please add the following code to the functions.php of your active theme os as a mu-plugin

    add_filter( 'huslte_mailchimp_provider_marketing_permission', function( $permissions ) {
	return [ 'I agree that MY SITE NAME will use ...' ];
});

    Please replace the text inside return [ 'I agree that MYKILOS will use ...' ]; to your own text.

    Note: if you need several permissions list them by comma, (e.g. return ['first','second','third'];)

    Please let us know how it went!

    Kind regards,
    Nastia

    Thread Starter mykilos

    (@mykilos)

    Hi,
    Thx for the reply Nastia.
    Unfortunately I am not a developer and not familiar with editing on this level. I would kindly ask you to inform when this issue would be solved by the dev. team and be available on the next update for hustle!

    Best regards

Viewing 12 replies - 1 through 12 (of 12 total)
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