GDPR Communication Preferences field not working

  • Hi there,

    I have the GDPR Communication Preferences field added to the form. I was using it for quite a long time with no problem. I am not sure if I have changed any setting but it is not working now. It shows the field on the frontend but when you tick the checkbox on the frontend it is not recorded in the meta info. When I check the backend it is not checked either.

    Thanks

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  • Plugin Support thomaswild

    (@thomaswild)

    Hello @amirdbest,

    I tested this on a local instance and everything seemed to work correctly.

    I would like to ask you for some additional information:
    1. Could you navigate to your?Dashboard -> Plugins -> Installed Plugins page?and send me a screenshot of our plugin? Please make sure the version is clearly visible.

    2. Could you send me a screenshot from your Dashboard -> Profile Builder -> Form Fields -> edit the GDPR Communication Preferences field

    3. When you say that it does not show up as checked in the back-end, are you referring to the page at Dashboard -> Users -> while editing the user in question?

    You can use a site like?https://snipboard.io/?to share the screenshots.

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