GDPR/CCPA Cookie Consent is blocking elementor popup

  • Resolved givenmedia

    (@givenmedia)


    4 years ago

    if you go to blackforest-whiskey.com/ you’ll see on the right a Hamburger Menu that currently doesn’t work.

    If i uninstall the GDPR/CCPA Cookie Consent Plugin, it works perfectly again? Is there any advice on this as it was working.

    • I’m using GDPR/CCPA Cookie Consent Plugin: Version 4.9.7
    • Elementor 3.1.1
    • Elementor Pro 3.1.1
    • Hello Theme
    • WordPress 5.6.2
    • Wordfence Security 7.4.14

    That’s all the plugins.
    I’ll have to use a different COOKIE CONSENT soon, if this isn’t revolved for the customer. Have you got any advice on solving this? Thanks very much.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @givenmedia,
    This is likely because of a new Elementor integration. In order to block YouTube before user consent a direct integration with Elementor is necessary.

    We need to initialize functionality in Elementor to unblock YouTube and this is likely why the menu functionality breaks. From Elementor 3.1 it became more difficult to influence YouTube videos without integrating with Elementor itself.

    In short: this issue is caused by Elementor 3.1 in combination with YouTube. The quick fix, for now, is to disable the integration with Elementon (Complianz > Integrations).

    Kind regards,
    Jarno

    Thread Starter givenmedia

    (@givenmedia)

    After I disable the YouTube Compliance Integration, the MENU Slide in worked perfectly again. Thank you for helping so fast.

Viewing 2 replies - 1 through 2 (of 2 total)
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