Gateway Rejected – Reason: 3D secure

  • Resolved kubadrex

    (@kubadrex)


    3 years, 3 months ago

    Hello,

    we got a problem with payment with Visa, Bank of America.

    Error is as in the topic, exact error log from order notices:

    “Braintree (Credit Card) Payment Failed (Status code three_d_secure: Gateway Rejected: three_d_secure Transaction ID XXX)”.

    After contacting Braintree, we got a message from them, saying
    Transaction ID XXX was GatewayRejected with a 3DS response status of Authenticate frictionless failed. Frictionless authentication refers to when the bank uses the 3D Secure billing and additional information passed during verification to decide whether or not to send a challenge to the customer, or, make their decision without a challenge. In the transactions referenced, the bank decided not to challenge the customer and instead rejected their authentication. In order to maximize the possibility of the bank issuing a challenge, you can use the challengeRequested parameter when authenticating the customer's card with 3D Secure. Setting this to true will request the bank to perform a traditional 3D Secure authentication. The bank is not obligated to honor this request, but we have observed that, if set to true, most banks will opt for a traditional 3D Secure flow.

    Can you please advise what can we do with this thing that will let this transaction end successfully?

Viewing 3 replies - 1 through 3 (of 3 total)
  • AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    Changing how the request to the bank is made isn’t something that we can help here, as it’s something that would require a developer to change the foundational function of the plugin.

    I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.

    I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

    You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

    Thread Starter kubadrex

    (@kubadrex)

    Hey, thanks for your reply.

    Are you at least able to tell me where the problem lies? Does this error mean that there is something wrong with our implementation/usage of your plugin or it’s more like a problem with the mix of this particular bank and how your plugins handle payment?

    Plugin Support B C. a11n

    (@battouly)

    Hey @kubadrex,

    The problem here is that the bank is using a Frictionless authentication technique to approve or reject transactions, Braintree recommended a solution with customization which is out of scope for support.

    I can also recommend the following places for more development-oriented questions:

    I hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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