Hi, @mikeltelleria89,
I’m sorry to hear you’ve felt scammed by OptinMonster. That’s certainly not our intention!
We strive to be fully transparent, so we stay in touch every step of the way. We do this by sending two email notifications before you reach your account limits. Here’s a copy of what one of the emails says – https://a.supportally.com/qLMZTu
We also give you full control of what happens to your account if you do need to upgrade. That way, you never have to worry about moving off your selected plan or being charged unexpectedly.
If you are upgraded, or you’re not 100% happy with OptinMonster, we offer a 14-day unconditional money-back guarantee. I see that our team has processed your refund for your account as well on 11/30 and moved you to our free plan per your request.
If you’d like to completely uninstall OptinMonster, you’ll first want to disconnect your account by following this guide: https://optinmonster.com/docs/how-to-install-the-optinmonster-wordpress-plugin/#Disconnect_Account
Then, follow the steps here to officially uninstall the plugin: https://www.wpbeginner.com/beginners-guide/how-to-properly-uninstall-a-wordpress-plugin/
I hope this helps. We’re sorry OptinMonster didn’t work out, but we wish you luck with your future endeavors!
