gap above header

Hi academyadmin,
Thanks for choosing IntellyWP.
Please send us the URL where we can see “the gap” in action.
Thanks, Alex.

Hi.

I see the problem now –
The tracking code doesn’t go above the </head> like I set it up.
Rather it goes in the body.
Attached is a link to a screenshot of the inspection: https://imgur.com/uW4LwFN

Thank you!

Hi acedemyadmin,
I suppose that this could be caused by some “strange characters” that I see inside your script like “‪”.

Unfortunately we are not able to reproduce your issue that seems to be connected to the script that you have used.
We could connect to your website and see what happens, if you like the idea please grant us a valid WP access here https://intellywp.com/report-a-bug/ explaining how to reproduce your issue.

We will connect to your website and we will be happy to fix your issue.
Cheers, Simon.

If you need our support please use [email protected]
You are welcome.

Thank you guys for the offering,
Unfortunately, I can’t give up an admin user access…
The code I was using is an official Facebook pixel which doesn’t even hold those strange characters.
Thanks again for your help.

If you need our help please send us, at least, the URL so we can see the issue in action. If we can see the issue in action is very difficult for us try to help you.
Let us know, Simon.

Just to help others and perhaps help you make your plugin better, I have found what the problem was:
I was asked to insert this pixel from facebook via email (facebook gives the option to ask someone for help embedding a pixel by entering that person’s email), so I got the email, copy and pasted the pixel code from the email into your plugin and got the error.
Why? because the email contents held hidden characters that didn’t show, but after rendering the code by the browser), hence the “strange” character – you couldn’t see it physically, not in the email and not in the plugin text box.
So how did I solve it? by copy-pasting straight from facebook rather than from the email they sent me.
I think you should be able to filter the text better as the plugin developers, because not always the developer is given access to the facebook (or other) admin panel. There are functions that can filter the text from the user and sanitize it.
hope that helps!