Gallerys not visible after upgrade

hye,
with WordPress 4.8.2 running Twenty Fourteen Child theme, i have the same problem.

Ludovic U.

Same problem here. After i upgraded my WordPress to the latest version (4.8.2), plugin stopped working.

• This reply was modified 7 years, 4 months ago by Kadunc.

Same problem here, I get “There is no album selected or the album was deleted.” Workaround: switch to Compact Album, as the problems seems to be with the Extended Album.

Hi dear users,

We’re terribly sorry for the trouble the plugin has caused. Could we have a closer look at this? Please send us a message through this contact form
Please also provide there the temporary Admin Access credentials of your Website.
If it is a bug, we will update the Photo Gallery Plugin, and the problem will be solved.
Also, please send the link to this forum thread in your message. We will figure out a solution as soon as possible and share it here.
Thank you for your understanding!
Have a great day!

The new version seems to have a basic error. After the update, no gallery was displayed correctly. After installing an older version, the problem was fixed again.

In this context: Where can you download older PRO versions? Through the WD manager I get now no more archives that I could store. Also in MY ACCOUNT, there are no older PRO versions.

@photogallerysupport form submitted re admin access.

Hi @detoris,

Can you fill out this form and contact our team? So, we will send to you the older version of the Plugin.

Thank you!

@photogallerysupport could I please get an older version of the plugin too? (contact form already submitted). ??

• This reply was modified 7 years, 4 months ago by onejoe. Reason: editing because I included too much onformation .. lol

Thanks for you answer.
Sorry, this solution is to slow. Luckily I had an older version before WD Manager, but in the future I don’t get newer version that I can save.

To wait one day to get an older version for testing is to slow. A download archive in MY ACCOUNT like the free version would be the best way for this problem.

I found a slightly old version of Photo Gallery. I’ll revoke Admin access for @photogallerysupport (since you appear to be working with another user on this) and will install the older version. ??

I just upgraded to Photo Gallery Version 2.3.55 and my galleries stopped working correct. I have 7 different galleries on my site, but now every gallerie shows all images instead of the choosen ones. No shortcode is working. When I generate a new shortcode (image browser) the result is allways the same: all images are displayed instead of the choosen ones.
Exampel: https://aktiver-tierschutz-berlin.info/aktion-respect-life-day/
I’ve sent a request to the support team yesterday. But it would be nice if there was a possibility to download an older version untill the error is fixed. The last version was running well.
WordPress 4.8.2 running Flexform theme.

Hi, @madmarx,

Could you fill out this form and contact our team? So, we will send to you the older version of the Plugin. Please be informed that the problem is global, and our development team is working on this problem. The problem will be found. and we will make the update of the Photo Gallery Plugin.

Thank you for the consideration!

Hi,
I did so and a few minutes ago the support team answered my request and got admin access to my site. Errors may occur, but this is no reason for a negative rating as well ??

Thank you for the quick support.

Yes, the Support Team has fixed my problem,too. I now have pictures on my website. They didn’t tell me what the problem was, but I’m happy to know that it is now working.

i have no answer from support team.