Gallery tools stop working after update

I’m very sorry to hear about our recent update not working out for you, @uldis23. We would love to help you. Sometimes when WordPress, or other plugins are not also updated it can conflict with our plugin not working as intended. Also, outdated server settings could also potentially cause issues. Could you confirm for us that all plugins, and WordPress are up to date? Also, please provide the server settings listed under NextGEN > Overview.

One more thing to try. After everything is up to date, and if the issue persists, try deactivating all plugins and then reactivate NextGEN Gallery only. Does that help clear out the issue you were seeing? If so, it’s likely a conflict with another plugin causing the issue. Reactivate each of the other plugins one at a time to locate the conflicting plugin.

Thank you ??
– Becky

Server Settings

Operating System : Linux (64 Bit)
Server : nginx/1.14.1
Memory usage : 9.05 MByte
MYSQL Version : 5.5.60-MariaDB
SQL Mode : Not set
PHP Version : 7.1.24
PHP Safe Mode : Off
PHP Allow URL fopen : On
PHP Memory Limit : 256
PHP Max Upload Size : 20M
PHP Max Post Size : 20M
PCRE Backtracking Limit : 1000000
PHP Max Script Execute Time : 30s
PHP Exif support : Yes (V7.1.)
PHP IPTC support : Yes
PHP XML support : Yes
Graphic Library

GD Version : 2.2.5
FreeType Support : Yes
FreeType Linkage : with freetype
GIF Read Support : Yes
GIF Create Support : Yes
JPEG Support : Yes
PNG Support : Yes
WBMP Support : Yes
XPM Support : Yes
XBM Support : Yes
WebP Support : Yes
JIS-mapped Japanese Font Support : No

Everything is up to date.
There is something different between those two version and that is probably causing the problem.

Hi @astrogeert,

Thanks for providing us with the server’s details. Those look fine so far so I am wondering if there is a conflict here.

I hope that you wouldn’t mind checking the another thread opened by you in order to submit an issue report for us so we could have a closer look as we couldn’t replicate the same issue for any of our testing instances.

Thanks for your understanding,
Mihai

• This reply was modified 5 years, 8 months ago by Mihai Ceban.

Sorry, is there any chance to get an answer more quickly because the problem is really huge and my site is destroyed. I’ll remind you again visually

https://ibb.co/2YxyXfL

Hi,

We have not been able to reproduce locally, but have had a number of similar reports and are looking into it as soon as possible. In the mean time, please try disabling, deleting, and reinstalling NextGEN Gallery. You will not lose any galleries or data, but it will refresh the plugin files and should hopefully correct your issue

Mihai

Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.