Gallery thumbnails not updating

  • Resolved ortizsoliz

    (@ortizsoliz)


    5 months ago

    Hello Support,

    I’ve been trying to update the thumbnails for my gallery images, but the changes don’t seem to take effect. I’ve cleared my cache and even tried different browsers, but nothing works. Could you guide me on how to resolve this issue?

    Thanks, Oliver

Viewing 1 replies (of 1 total)
  • Plugin Author robosoft

    (@robosoft)

    Thank you for reaching out regarding the issue you’re experiencing with updating your gallery thumbnails.

    Here are a few steps you can take to resolve this issue:

    1. Go to the gallery settings and temporarily disable the cache. Reload the gallery to see if the changes take effect. Once the cache is disabled, it will regenerate when you turn it back on.

    2. The issue might be due to a conflict with another plugin or your theme. If you have recently installed new plugins or changed your theme, try enabling the compatibility options in the gallery’s general settings. This can help avoid conflicts.

    3. In some cases, switching to an alternative jQuery version can resolve compatibility issues. You can find this option in the gallery’s general settings.

    If you’ve tried these steps and the problem persists, please submit a support ticket through our local support system. Our technical team will be happy to investigate further and help you find a solution.

    Thank you for your patience, and we look forward to assisting you further.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.