• Resolved Jacke D

    (@dupersuperjacke)


    The thumbnails for our Robo Gallery are not generating correctly, resulting in blurry or distorted previews of the images. Can you assist in troubleshooting this issue with thumbnail generation?

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  • Plugin Author robosoft

    (@robosoft)

    To troubleshoot the issue with blurry or distorted thumbnails in your Robo Gallery, follow these steps:

    1. Verify the “thumbnails quality” option in your Robo Gallery settings. Ensure that it is set to a higher quality setting rather than low quality. Low-quality settings can result in blurry or distorted thumbnails. Adjust this setting if necessary to improve thumbnail clarity.

    2. Clear the gallery cache to refresh and regenerate thumbnails with the updated quality settings. Cached thumbnails may still appear blurry due to previous settings or temporary files. Clearing the cache will force the gallery to regenerate thumbnails based on the current settings. If clearing the cache does not resolve the issue, consider regenerating thumbnails for your gallery.

    3. Ensure that the original images used in your gallery have sufficient resolution and dimensions. If the source images are low resolution or too small, thumbnails generated from them may appear blurry or distorted. Use high-quality images for best results.

    4. Disable other plugins temporarily to rule out any conflicts that might be affecting thumbnail generation. Sometimes, conflicting plugins can interfere with image processing and thumbnail creation.

    After performing these troubleshooting steps, revisit your Robo Gallery to see if the thumbnails are now generating correctly without any issues. If the problem persists or if you need further assistance, please feel free to reach out to us. We’re here to help ensure that your gallery displays sharp and clear thumbnails for a polished presentation of your images!

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