gallery setting don't display

@buszmean – Have you tried the Reset Option under Gallery > Other Options?

Have you also checked for possible conflicts with other active plugins, or your current theme?

Thanks!

– Cais.

@photocrati –

yes i’ve deactived all plugins but it didn’t help. Reset option as well.

I’ve noticed that the problem occurs when i save settings. In other words, when i reset all options everything seems to be ok until i’ll change some settings and save it. Then i’ve got blank pages in gallery settings.

Thanks!

@buszmean – There may still be something the Reset Option is not able to sort out and you may need our external Reset Tool to fix things.

Can you submit a Bug Report (https://www.nextgen-gallery.com/report-bug/ … please reference this topic) and let us know you are looking for the external Reset Tool so we can have a quick look at your site and send that plugin to you.

Thanks!

– Cais.

This is happening to me either, from 2-3 days.
THIS, plus all galleries disappearing with “gallery not found error”.

I had to downgrade 23 websites from “NextGEN Gallery by Photocrati 2.0.66” to “NextGEN Gallery – 1.9.13”

After downgrade, they started to display their galleries back.
But I can’t upgrade or they disappear in all websites.

Please help because this is quite severe.

@Elan42.com – It would appear you also submitted a Bug Report for your issue (which also appears to be different from the OP) and our support team was able to log in and press the Reset Option under Gallery > Other Options.

This appears to have sorted out the issue(s) you were seeing, if you find any more concerns please start a new topic in the forums here or send us a new Bug Report.

Thanks!

– Cais.

I confirm that “reset options” button resolve this problem, if you have it.

Thank you for the great pro support by email,
I posted also there on the forum to help.

All current releases of NextGEN Gallery now have the Reset Option under Gallery > Other Options … please ensure you are staying current if you do not see this option.

Thanks!

– Cais.